Corporate Overview
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients' expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
We provide the framework and structure you would expect from an industry leading hospitality operator and balance it with a sense of entrepreneurial spirit that defines who we are - freedom from rigid structure, the ability to think without boundaries, a sense of ownership and access to the most sophisticated tools in an environment that is built for success. We seek talented leaders who think independently, are prepared to move beyond implementing someone else's plan and are ready to create their own.
Job Description
Delivers food and beverage orders to guest rooms according to Hotel specifications, courteously and efficiently. Also assists in the maintenance of the Room Service area and equipment.
ESSENTIAL JOB FUNCTIONS
* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
* Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
* Maintain complete knowledge of designated glassware and garnishes for drinks.
* Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
* Maintain complete knowledge of guest room layout, locations and room numbers/names.
* Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
* Maintain knowledge of P.O.S. and manual systems.
* Answer Room Service phone within rings, using correct salutations and telephone etiquette.
* Complete opening side duties as assigned:
+ Check quality and amount of all Room Service stock and supplies using checklist.
+ Fold/stack Room Service napkins.
+ Requisition all necessary supplies and transport from storeroom to Room Service.
+ Set tables and trays.
+ Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic).
+ Ensure a sufficient supply of all silverware, glassware and chinaware for service.
+ Prepare all cold food items (cereals, fruits, salads).
+ Check cleanliness and condition of all equipment for use in Room Service area, rectify any deficiencies.
+ Ensure all flowers and decorative items are fresh for guest use.
* Retrieve all food orders from kitchen and place on table/tray.
* Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
* Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
* Enter the guest room and place the table/tray by following the established departmental procedures.
* Serve the food items and beverages to the guest.
* Open and serve wine/champagne bottles.
* Present check to guest for signature/payment. Adhere to all payment procedures established by Accounting.
* Set up and deliver amenities to designated rooms.
* Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors.
* Transport all tables/trays from guest rooms to Room Service area as assigned.
* Clean and reset tables/trays, maintaining sufficient supply in the Room Service area.
* Collect and report tips at the end of the assigned shift.
* Complete closing side duties:
+ Properly store all reusable goods.
+ Breakdown all goods.
+ Clean all equipment as assigned in the side duties.
+ Restock items for next service.
+ Remove all dirty linen; fold napkins.
+ Marry and stock all condiments.
+ Reset tables/trays.
+ Complete all closing reports as assigned.
+ AM - Set up and deliver door knob orders.
+ PM - Collect door knob menus from guest rooms.