Service Exp/Rapid Resp Manager (Exempt)
The Westin Houston, Memorial City
Location: US - TX - Houston
Feb 8, 2013
Employer
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Job Details
Service Exp/Rapid Resp Manager (Exempt)
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Rejuvenate and refresh your careers at the New Westin Houston Memorial City Hotel. Conveniently connected to Memorial City Mall and near Houston's evolving CityCentre area, the Energy Corridor and the Westchase District, our hotel is an oasis from the everyday. Relaxing and convenient, we offer the ultimate experience for leisure and business travelers.
Department
Job Description
POSITION PURPOSE Coordinates on a daily basis Service Express® activities within the hotel. Description: Responsible for the overall direction, coordination and evaluation of all areas of Service Express, including the interviewing, hiring, training, staffing, planning, assigning and directing associates, addressing and resolving guest complaints as well as implementing departmental budget. This role will also oversee the scheduling of team members, approve requisitions and purchases of departmental supplies, maintain an up to date status of in house groups, arrivals and departures that affect the department and ensure that the quality standards of the department are in place and being carried out by associates. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 15% Assists in staff supervision, ensuring the set-up and delivery of meals, amenities and hospitality orders are prepared and delivered consistent with departmental standards. Ensures that hallways are cleared of tables and trays. 15% Assists with the supervision of luggage delivery and pick-up, ensuring that multiple tasks are performed and departmental standards are followed. 5% Oversees the ordering of supplies. 5% Ensures that the staff performs all side work and additional assigned duties. 5% Is very familiar with all menu items, ingredients and preparation time and ensures that all Service Express® Staff is equally knowledgeable. 5% Is familiar with all hotel services and provides this information to all Service Express® Staff. 5% Monitors work areas for cleanliness and proper working condition of all equipment. 5% Is trained to prepare work schedules. 5% Is trained to maintain accurate records. 10 % Performs all related duties as assigned by the Service Express® Assistant Manager and Manager. 5% Responds to solve problems in the absence of Senior Management. 10% Complies with all departmental policies, as well as hotel rules, regulations and policies and ensures that all Service Express® Staff comply with the same rules and regulations. 10%Must be familiar with all Westin Quality Assurance Standards and ensure 100% compliance. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: oWrite reports as needed. oParticipate in inventory exercises. oEnsure proper grooming of employees. oAnswer inquiries regarding hotel policies and services. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: oMust be able to speak, read, write and und...
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Rejuvenate and refresh your careers at the New Westin Houston Memorial City Hotel. Conveniently connected to Memorial City Mall and near Houston's evolving CityCentre area, the Energy Corridor and the Westchase District, our hotel is an oasis from the everyday. Relaxing and convenient, we offer the ultimate experience for leisure and business travelers.
Department
Job Description
POSITION PURPOSE Coordinates on a daily basis Service Express® activities within the hotel. Description: Responsible for the overall direction, coordination and evaluation of all areas of Service Express, including the interviewing, hiring, training, staffing, planning, assigning and directing associates, addressing and resolving guest complaints as well as implementing departmental budget. This role will also oversee the scheduling of team members, approve requisitions and purchases of departmental supplies, maintain an up to date status of in house groups, arrivals and departures that affect the department and ensure that the quality standards of the department are in place and being carried out by associates. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 15% Assists in staff supervision, ensuring the set-up and delivery of meals, amenities and hospitality orders are prepared and delivered consistent with departmental standards. Ensures that hallways are cleared of tables and trays. 15% Assists with the supervision of luggage delivery and pick-up, ensuring that multiple tasks are performed and departmental standards are followed. 5% Oversees the ordering of supplies. 5% Ensures that the staff performs all side work and additional assigned duties. 5% Is very familiar with all menu items, ingredients and preparation time and ensures that all Service Express® Staff is equally knowledgeable. 5% Is familiar with all hotel services and provides this information to all Service Express® Staff. 5% Monitors work areas for cleanliness and proper working condition of all equipment. 5% Is trained to prepare work schedules. 5% Is trained to maintain accurate records. 10 % Performs all related duties as assigned by the Service Express® Assistant Manager and Manager. 5% Responds to solve problems in the absence of Senior Management. 10% Complies with all departmental policies, as well as hotel rules, regulations and policies and ensures that all Service Express® Staff comply with the same rules and regulations. 10%Must be familiar with all Westin Quality Assurance Standards and ensure 100% compliance. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: oWrite reports as needed. oParticipate in inventory exercises. oEnsure proper grooming of employees. oAnswer inquiries regarding hotel policies and services. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: oMust be able to speak, read, write and und...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services