Housekeeping Manager
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Job Details
Housekeeping Manager
Creating an engaging work environment for Colleagues of The Fairmont Copley Plaza is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team ? not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.
Hotel Overview: Come be part of over 100 years of exceptional service at The Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay. The Fairmont Copley Plaza is proud to be named in The Boston Globe's Top 100 Employers for 2011 and 2012.
Summary of Responsibilities:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and manage the day-to-day operation of the department and ensure service standards are followed
* ·Address guest concerns and react quickly, logging and notifying proper departments as required
* Conduct regularly scheduled departmental meetings
* Manage the departmental budget in a fiscally responsible manner
* Oversee the recruitment and training of all Housekeeping Colleagues
* Balance operational, administrative and Colleague needs
* Follow departmental policies and procedures
* Report necessary maintenance items
* Follow all safety and sanitation policies
* Other duties as assigned
Creating an engaging work environment for Colleagues of The Fairmont Copley Plaza is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team ? not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.
Hotel Overview: Come be part of over 100 years of exceptional service at The Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay. The Fairmont Copley Plaza is proud to be named in The Boston Globe's Top 100 Employers for 2011 and 2012.
Summary of Responsibilities:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and manage the day-to-day operation of the department and ensure service standards are followed
* ·Address guest concerns and react quickly, logging and notifying proper departments as required
* Conduct regularly scheduled departmental meetings
* Manage the departmental budget in a fiscally responsible manner
* Oversee the recruitment and training of all Housekeeping Colleagues
* Balance operational, administrative and Colleague needs
* Follow departmental policies and procedures
* Report necessary maintenance items
* Follow all safety and sanitation policies
* Other duties as assigned
* Previous leadership experience required
* Computer literate in Microsoft Window applications preferred
* University/College degree in a related discipline an asset
* Excellent communication and organizational skills
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Long hours may sometimes be required
Visa Requirements: Must be legally eligible to work in the United States
* Computer literate in Microsoft Window applications preferred
* University/College degree in a related discipline an asset
* Excellent communication and organizational skills
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Long hours may sometimes be required
Visa Requirements: Must be legally eligible to work in the United States
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Housekeeping