The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

The Omni Mandalay is currently seeking an energetic,
detail oriented, Convention Services Manager with a
proven and verifiable track record of exceeding guest
satisfaction, strong communication skills and has the
ability to thrive in a fast paced environment.

This position will be responsible for the following:
* Detailing and servicing all size groups.
* Attending required daily meetings including Stand-Up
Meetings and BEO Meeting; attends weekly Operations
Meeting, monthly Medallia Issue Prevention Meeting and
Departmental OST Meeting.
* Ensures all procedures, policies, and guidelines are
being followed.
* Establishes and maintains efficient office procedures
to facilitate the smooth operation of the department.
* Prepares custom food and beverage menus, menu pricing
and has the ability to cost out menus.
* Up-sells food and beverage menus to maximize guest
satisfaction and hotel revenues.
* Coordination and execution of timely group resumes.
* Conducts hotel site inspections and pre-planning
meetings when necessary.
* Conducts Pre-Convention Meetings with meeting planners
and appropriate department heads.
* Arranges for Post-Con meetings with meeting planner
and Executive Committee.
* Ability to work cohesively with all levels of
Associates.
* Ability to motivate others and create a work
environment that encourages others to work towards
achieving individual and team goals.
* Conflict management skills; managerial courage
* Strong business communication skills.
* Innovation Management; ability to develop and apply
creative and innovative ideas and practices into menu
and event planning.
* Working knowledge of banquet department (sets, AV
equipment, scheduling, menu planning).
* Culture: understands the importance of company culture
and aligns their actions and those of others to drive
the desired culture

Job Requirements

Skills Required:

* Strong attention to detail required.

* Time management: experienced in fast pace, complex
environment.

* Positive attitude, patience and collaboration.

* Confidence and competence

* Exceptional interpersonal skills.

* Delphi

* Excel, Outlook