The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

? To be thoroughly acquainted with all check-in
procedures and policies.
* To be thoroughly acquainted with all check-out
procedures and policies.
* To be thoroughly acquainted with the AM and PM
checklist.
* Be familiar with the Phone and Alarm System in the PBX
department.
* To be thoroughly knowledgeable of all Front Office and
PBX Moments of Service scenarios.
* Be familiar with all systems and equipments as related
to the Front Desk
* Be familiar with all hotel rate plans and rate codes.
* Be familiar with all hotel amenities
* To be familiar with all hotel facilities
(F&B outlets, Business Center, Gift Shop, Fitness
Center, Spa, Recreation etc)
* To be familiar with the inter-relationship between the
different departments
(PBX, Guest Service, Housekeeping, F&B outlets, Gift
shop, and Purchasing)
* Understand and perform cash handling processes.
* Understand the importance of our Medallia scores.
* Understand all Moments of Service for PBX, Guest
Services and Front Desk
* Maintain 4 - Star/4 ? Diamond Standards of guest
service
* Computer and printer, telephone, pen/pencil,
photo-copying machine, facsimile machine, radio, Nextel

Job Requirements

To be thoroughly acquainted with all check-out
procedures and policies.

Ability to satisfactorily communicate (verbal and
written) in English with guests, co-workers and
management.

Customer Service, Cash Handling, Computer Skills

Physical Requirements: Standing for long periods of
time.

Work Environment: Indoors.

Tools/Equipment: Epitome, Vision, Synergy, Nucleolus and
Copier/Fax Machine.