Executive Housekeeper

To manage all facets of the housekeeping department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.

Essential Responsibilities:

1. Supervises housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
2. Assist General Manager in the development of the department's annual budget. Monitors performance against plan.
3. Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
4. Enforces policies and procedures.
5. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
6. Schedules staff according to labor standards and forecasted occupancy.
7. Maintains room quality based on hotel objectives.
8. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
9. Compiles and reports accurate status of guest rooms to front office.
10. Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
11. Maintains standard procedures for security of on loan equipment.
12. Maintains productivity and labor cost goals.
13. Conducts inventories of linen, supplies and equipment as required.
14. Orders and receives supplies so as to maintain adequate inventory levels.
15. All other duties as assigned by a manager or supervisor.

Skills and Abilities:

Read and interpret business records and statistical reports.
Use mathematical skills to interpret financial information and prepare budgets.
Analyze and interpret policies established by administrators.
Understand the government regulations covering business operations.
Make business decisions based on production reports and similar facts.
Make business decisions based on your own experience and personal opinion.
See differences in widths and lengths of lines such as those on graphs.
Deal with the general public, customers, employees, union and government officials with tact and courtesy.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
Speak and write clearly.
Accept the full responsibility for managing an activity.

To do this job, you must have the following licenses or certifications before being hired:

Certified Executive Housekeeper

To do this job, you must have the following amount of total education and/or experience:

Two to four years experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required. Bachelor's Degree preferred.