Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our employees are our most valued resource.  Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.

At Doubletree Suites by Hilton - Houston by the Galleria, we foster a creative, energetic work environment where team members are welcomed and appreciated. Our people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DoublreTree Suites by Hilton - Houston by the Galleria.

We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment venues and within close proximity to Reliant Center, Museum District, Houston Zoo, Toyota Center, Minute Maid Park and the Verizon Wireless Theater. We are also just minutes away from Houston's Central Business District, and both Hobby Airport and George Bush Intercontinental Airport are only 30-45 minutes away.

DoubleTree Suites by Hilton | Houston by the Galleria is a 380 suite/room hotel with full service food and beverage and function space, seeking an experienced full time Front Desk Supervisor to join the Front Office team!

This position supervises the Front Desk, Reservations, Bell Desk, and Guest Services to ensure the highest standard of courteous service is met. The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1.Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
2.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
3.Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated
4.Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system
5.Ability to analyze information and make effective judgments

Additionally, qualified candidates must have a proven record of excellent and professional work history. He or she must be polished and professional in appearance, maintain safe, neat and tidy work areas at all times, have strong organizational and prioritization skills.

Full time team members are eligible for an array of generous benefits, which include health insurance, dental, and vision options with eligibility the first of the month following 90 days of employment, free basic life insurance, 401k, free uniforms, one week of paid vacation your first year and two weeks the second year, paid sick time, paid holidays, optional short and long term disability, FSA/Dependent Care Accounts, free parking, direct deposit.

ESSENTIAL JOB FUNCTIONS:
1.Directs and supervises the operational activities of the hotel's front office within the hotel
2.Communicate effectively, both verbally and in writing to provide clear direction in assigning, training and instructing front office staff in details of work
3.Review VIP reservations, amenity orders, and resumes for incoming and in-houseguests
4.Update the computer system by inputting inventory and non-inventory groups
5.Control the Suite book to ensure suites and special blocks are handled correctly
6.Communicate with other departments to ensure proper handling of guests and groups
7.Maintain contact with property Reservations Service at all times regarding special requests, etc.,
8.Perform Front Desk supervisor duties, such as handling of guest complaints
9.Handle cash, make change and balance an assigned house bank
10.Accept and record vouchers, travelers checks, and other forms of payment
11.Count cash and other methods of payment at the end of the shift to verity and balancing of either Cashiers , GSA, FDA , and House Bank
12.Remain calm and alert, especially during emergency and/or heavy hotel activity
13.Resolve complications such as location changes or credit issues
14.Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
15.Plan and implement detailed steps by using experienced judgment and discretion
16.Communicate effectively both verbally and in writing to provide clear direction to staff
17.Observe performance and encourage improvement
18.Administration of disciplinary procedures