Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

To provide our guests with excellent service at the front desk from making the reservation to departure. Responsible for dealing with guest complaints, guest credit problems, and providing guest service. To sell guest rooms, food & beverage outlets and seasonal hotel promotions.

WORK HOURS
Associate will be required to work day/and or evening shifts, both weekdays and weekends. Some overtime may be required.

EDUCATION/EXPERIENCE
1. High school graduate. College degree preferred.
2. Must have 1-2 years Hotel Front Desk/Guest Service experience.
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LANGUAGE SKILLS
1. Ability to read, comprehend and write instructions, correspondence and memos.
2. Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.

COMPUTER SKILLS/EXPERIENCE
1. Previous computer experience required.

MATHEMATICAL SKILLS
1. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
2. Ability to compute rate, ratio and percent.

REASONING ABILITY
1. Ability to apply common sense understanding to carry out instructions.
2. Ability to define problems, collect data, establish facts, and draw valid conclusions.
3. Ability to interpret basic technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

ESSENTIAL SKILLS
1. Understand the mission, vision and game plan of the hotel.
2. Strong leadership skills and has the ability to apply them.
3. Establish goals and objectives to improve the department.
4. Ability to understand Guests' service needs.
5. Ability to be well organized, maintain concentration and complete all work assigned.
6. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
7. Ability to converse calmly with irate Guests', co-workers or supervisors in sometimes tense situations.
8. Ability to perform job functions with minimal supervision.
9. Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit.
10. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
11. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
12. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
13. Ability to take and give direction.
14. Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES

1. FRONT DESK

a. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process per hotel procedures.
b. Check departing guests out of the hotel as per hotel procedures.
c. Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
d. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
e. Post charges to individual room or master account.
f. Complete tasks on daily checklist.
g. Communicate with other hotel departments to maintain a high level of guest satisfaction.
h. Adhere to guest safe deposit box procedures.
i. Adhere to policies regarding handling of employee's cash bank.
j. Reconcile all charges and cash received during shift.
k. Complete other duties as assigned.
l. Sell Hilton Honors Program to guests.
m. Ensure all equipment is in operation order and all supplies are up to par.
n. Process mail, messages, faxes and packages.
o. Assist as needed in answering phones.
p. Responsible for knowledge of groups and functions in the Hotel on a daily basis.
q. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
r. Ensures total guest satisfaction.