The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

? Routinely inspect several guestrooms.

* Ensure registration cards are completed.

* Ensure all needed reports are run.

* VIP report completed

* Continued training done with all employees.

* Communicate with all department managers on continuing
basis. Especially the communication
with Night Audit each evening/morning.

* Handle all guest complaints maintaining a satisfactory
impression with the guest on resolving
any complaints.

* Be very familiar with the hotel computer system for
training maintenance and trouble shooting.

* Complete weekly supply inventories to ensure adequate
pars of such.

* Assist clerks as required during peak time.

* Complete rate discrepancy report and make needed
changes.

* Block/assign applicable arrivals for the following
day.
a. VIP's
b. ESP's
c. Special Requests

* Prepare group information sheets.

* Complete checkout with balance report.

* Complete credit check daily.

* Adhere to all Systems & Controls of the Front Office
and appropriate areas of responsibilities.

* Assure knowledge and training of Marketing Programs of
Omni and hotel.

Omni is an EOE M/F/D/V and Drug Free Workplace

Job Requirements

R

* Must have be able to work a rotating schedule,
holidays and weekends.

* Previous Hotel Front Desk Supervisory experience
required

* Excellent Customer Service and Leadership skills

* College degree of equivalent experience