Property Name
Mondrian South Beach
Job Title
Housekeeper AM
Location
Florida-Miami
Company Name
City
Miami
Management Position
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Housekeeper
CORPORATE OVERVIEW
Morgans HoteI Group is proud to be a perpetual pioneer in the hospitality industry. Founded in New York City in 1984, Morgans is recognized worldwide as the originator of the boutique hotel concept. By constantly refining basic ideas and always striving to reinvent the hotel experience, Morgans Hotel Group has created a number of breakthrough concepts that have revolutionized the industry. With twelve properties in its worldwide portfolio, Morgans is a market-leader that is poised for growth. Our design-driven approach to reinventing the traditional hotel space has made Morgans a sought after brand for guests and owners alike. Join our trend-setting team of top operators whose driving purpose is to create engaging and dynamic guest experiences for all who enter!
JOB DESCRIPTION
Job Purpose:
Under the general guidance of the Director of Housekeeping, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained. Ensure all of our guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience.
Duties & Functions:
o Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
o Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
o Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
o Ensure that all VIP gifts are replenished daily
o Assist Housekeepers in ensuring that guest room flowers and plants are watered and replenished
o Dispose of all rubbish and dirty linen safely and correctly
o Ensure that all equipment is maintained in a serviceable condition and report faults immediately
o Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
o Handle guest complaints promptly and with thorough follow up, referring to others when necessary
o Follow key signing procedures and take responsibility for assigned keys
o Hand in all lost property immediately and follow hotel lost and found procedure
o Assist in stock and special cleaning projects as required
o All guest property is handled in an efficient and correct manner
o Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor
o Report any room that does not require service, "Do Not Disturb" or double locked to Floor Supervisor
o Report any shortage of linen, supplies or equipment to the Floor Supervisor
o Comply with Health and Safety hazards and report these at once
o Assist fellow employees to perform similar or related jobs as and when necessary
Specific Job Knowledge & Skills:
o High School Diploma or equivalent preferred
o One to two years in a similar position, preferably in an upscale or lifestyle brand hotel
o Possess a gracious, friendly, and fun demeanor
o Ability to multitask, work in a fast paced environment and have a high level attention to detail
o Strong verbal and written communication skills in English
o Maintain positive and productive working relationships with other employees and departments
o Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
o Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
o Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
o Stand, sit, or walk for an extended period of time or for an entire work shift
o Reach overhead and below the knees, including bending, twisting, pulling, and stooping
o Requires manual ability to use, carry, and operate all necessary equipment
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow MHG policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.
Under the general guidance of the Director of Housekeeping, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained. Ensure all of our guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience.
Duties & Functions:
o Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
o Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
o Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
o Ensure that all VIP gifts are replenished daily
o Assist Housekeepers in ensuring that guest room flowers and plants are watered and replenished
o Dispose of all rubbish and dirty linen safely and correctly
o Ensure that all equipment is maintained in a serviceable condition and report faults immediately
o Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
o Handle guest complaints promptly and with thorough follow up, referring to others when necessary
o Follow key signing procedures and take responsibility for assigned keys
o Hand in all lost property immediately and follow hotel lost and found procedure
o Assist in stock and special cleaning projects as required
o All guest property is handled in an efficient and correct manner
o Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor
o Report any room that does not require service, "Do Not Disturb" or double locked to Floor Supervisor
o Report any shortage of linen, supplies or equipment to the Floor Supervisor
o Comply with Health and Safety hazards and report these at once
o Assist fellow employees to perform similar or related jobs as and when necessary
Specific Job Knowledge & Skills:
o High School Diploma or equivalent preferred
o One to two years in a similar position, preferably in an upscale or lifestyle brand hotel
o Possess a gracious, friendly, and fun demeanor
o Ability to multitask, work in a fast paced environment and have a high level attention to detail
o Strong verbal and written communication skills in English
o Maintain positive and productive working relationships with other employees and departments
o Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
o Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
o Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
o Stand, sit, or walk for an extended period of time or for an entire work shift
o Reach overhead and below the knees, including bending, twisting, pulling, and stooping
o Requires manual ability to use, carry, and operate all necessary equipment
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow MHG policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.
JOB REQUIREMENTS
See Job Description
