Work for a LEED Gold certified hotel in the NW Pacific area with an easy commute to downtown and a convenient stop at 5th & Oak on Max Green line! Develop your career with a dynamic, values-driven team at Courtyard by Marriott, Portland City Center with local artwork in every guestroom and corridors of the hotel done with a contemporary and sophisticated taste.
We offer competitive compensation and benefits such as medical, dental, vision and life insurance; flexible spending accounts, 401K, hotel room discounts, paid vacation/holiday, domestic partner benefits and more.
We are seeking for an experienced TITLE to join our amazing team of associates. Combining luxurious accommodations with unparalleled service, the Courtyard by Marriott provides a guest experience that is second to none.


POSITION FOCUS
Under general supervision, provides valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures and handling of luggage.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
? Meet and greet all guests in all forms of transportation arriving at the hotel.
? Assist guests with retrieving their luggage from vehicles.
? Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
? Assist Doorman in escorting guests and luggage into the lobby for registration.
? Explain valet parking procedures and fees.
? Give proper directions to registration area for check-in.
? Park vehicles, secure and mark key tag with location, guest name, license plate number and type of auto.
? Drive vehicles in a safe and efficient manner.
? Give general directions and information for the Denver area and other destinations.
? Open vehicle doors to assist guests.
? Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.

OTHER RESPONSIBILITIES
? Associates should take initiative to offer assistance or answer questions throughout the hotel.
? Associates should always demonstrate self-confidence, energy, and enthusiasm.
? Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
? Use empowerment to exceed associate and guest expectations and resolve conflicts.
? Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
? Other duties and/or responsibilities as assigned by management

SUPERVISORY DUTIES
None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

Competencies

Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
? Knowledge of hotel services and the local area events and activities.
? Ability to drive all speed shifts of vehicles and automobiles.
? Excellent driving record as verified by Motor Vehicle Report.
? Ability to converse with guests and fellow employees.
? Must be able to drive both manual and automatic transmission vehicles.
? Excellent hearing required to accommodate city street and garage driving.
? Excellent vision required.
? Minimal comprehension and literacy required to read and interpret traffic and directional signage.
? Must know current motor vehicle laws

Abilities
Occasionally lifting up to 100 lbs., pushing or pulling cart up to 200 lbs. Bending/kneeling - occasionally during shift when needed to lift or load luggage into vehicle or onto cart. Driving -constant driving of vehicles to and from garages and on streets and driveways. Able to handle multiple arrivals/departures simultaneously and offer a quality experience to guests. Must have vision ability see objects and people up close and at a distance. Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages. Must have upper body strength to continually push, lift and carry up to 65lbs throughout the hotel during entire shift. Must be able to drive automatic and manual vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier.

Education/Formal Training
Must have a current valid Driver's License. High school education or equivalent experience

Experience
Valet and guest contact experience preferred

Material/Equipment Used
Operate all speed shifts of vehicles and automobiles.

Environment
Work outside 75% of shift
Abnormal temperatures - exposed to winter and summer temperature extremes.