Royal Service Supervisor
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Job Details
Royal Service Supervisor
The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks.
Hotel Overview: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
Summary of Responsibilities:
Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
? Consistently offers professional, engaging and friendly service
? Responsible for all PBX functions in the hotel, inbound, internal calls, voicemail, etc
? Is an expert in Front Office Operations, Housekeeping, POMEC, In-Room Dining, Food and Beverage as they function as the call center of the hotel
? Administers wake up calls
? Enters, tracks and dispatches Engineering work order requests
? Handles Housekeeping dispatch, restaurant reservations and Lost and Found
? Provides seamless In Room Dining ordertaking ? fully knowledgeable in the menus and the operation
? Utilizes Royal Service Manager for all calls allowing trend tracking
? Handles all telecom requirements and equipment
? Review daily reports, arrival, VIP, group following up on action items
? Builds strong rapport with support departments
? Assists with room checks and warming as required
? Other duties as assigned
The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks.
Hotel Overview: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
Summary of Responsibilities:
Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
? Consistently offers professional, engaging and friendly service
? Responsible for all PBX functions in the hotel, inbound, internal calls, voicemail, etc
? Is an expert in Front Office Operations, Housekeeping, POMEC, In-Room Dining, Food and Beverage as they function as the call center of the hotel
? Administers wake up calls
? Enters, tracks and dispatches Engineering work order requests
? Handles Housekeeping dispatch, restaurant reservations and Lost and Found
? Provides seamless In Room Dining ordertaking ? fully knowledgeable in the menus and the operation
? Utilizes Royal Service Manager for all calls allowing trend tracking
? Handles all telecom requirements and equipment
? Review daily reports, arrival, VIP, group following up on action items
? Builds strong rapport with support departments
? Assists with room checks and warming as required
? Other duties as assigned
? Previous experience is an asset
? Excellent phone voice
? Previous experience in Front Office operations or PBX operations in a luxury setting an asset
? An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
? Excellent written/verbal communication, coaching and interpersonal skills
? Strong guest service orientation, utilizing creative thinking
? Excellent follow-up demonstrated
? Able to balance a variety of conflicting priorities while providing guest service
Physical Aspects of Position (include but are not limited to):
? May occasionally exert up to 25 pounds lift, carry, push, pull or otherwise move objects.
Visa Requirements: Must have proof of valid U.S. work authorization.
? Excellent phone voice
? Previous experience in Front Office operations or PBX operations in a luxury setting an asset
? An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
? Excellent written/verbal communication, coaching and interpersonal skills
? Strong guest service orientation, utilizing creative thinking
? Excellent follow-up demonstrated
? Able to balance a variety of conflicting priorities while providing guest service
Physical Aspects of Position (include but are not limited to):
? May occasionally exert up to 25 pounds lift, carry, push, pull or otherwise move objects.
Visa Requirements: Must have proof of valid U.S. work authorization.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Customer Service, Shift Supervisor