Front Desk Agent
The St. Regis Monarch Beach Resort & Spa
Location: US - CA - Dana Point
Jan 15, 2013
Employer
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Job Details
Front Desk Agent
Company
St. Regis Hotels & Resorts offers its elite clientele an experience beyond expectation. Founded by John Jacob Astor IV in New York City over a century ago, the distinctive trait of the St. Regis experience remains customized service and attention, coveted locations and luxurious design. St. Regis hotels and resorts can be found across the globe including locations like London, New York, Singapore, Bali - each is an entrance into a captivating world of seduction and a unique expression of its location. Past and future, rare and refined, there is no address like St. Regis. For more information on St. Regis Hotels & Resorts please visit www.stregis.com.
Location
The Best Address for beach, golf and spa - The St. Regis Monarch Beach was imaginatively conceived to envelop the senses, answer every desire and stir the soul. With its oceanfront allure, Tuscan style and timeless attentiveness, The St. Regis is California's only Forbes Five-Star and AAA Five-Diamond awarded resort. Guests can enjoy the rich amenities including our 18-hole oceanfront golf course with panoramic views and two holes adjacent to the beach; the private Monarch Bay Club, nestled along one of the most exclusive beaches in Southern California; the Forbes Five-Star Rated Spa Gaucin - their own place to revel in quiet moments of celebration; and epicurean experiences including the incomparable teaming of celebrated Chef Michael Mina and world-renowned designer Tony Chi at Stonehill Tavern. St. Regis Monarch Beach provides a beautiful southern California experience and is the perfect address for inspired abandon.
Department
Front Desk: The Front Desk is responsible for registering the guest into the hotel; assigning, balancing and swapping room allocations, ensuring methods of payment are collected and valid, posting missed charges and adjustments due to discrepancies, providing well informed knowledge of the entire resort's operations, ensuring all rates are accurate, making guest reservations, following and delivering 5 Star 5 Diamond service standards on every interaction, controlling the guests' experience and making indelible memories.
Job Description
POSITION PURPOSE Act as an extension of designated departments by meeting and greeting visitors, answering and forwarding telephone calls and providing administrative support. Responsible for augmenting hotel and departmental recognition and reputation by providing exceptional customer service for guests, visitors and callers. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 50% Answer telephone inquiries in a timely and courteous manner. Request sufficient information from the caller to be able to forward the call to the appropriate person. 25% Meet and greet all visitors in a pleasant, courteous and professional manner. Responsible for immediate acknowledgement of the visitor, identifying who the visitor wishes to see, and notifying that individual immediately. 25% Provide administrative support to Sales, Marketing and Convention Services Managers. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. o Application of advanced computer literacy to create and merge form documents, create mailing lists and labels as well as the utilization of various software packages, including Account Management software, Microsoft Word, Lotus, and Excel. o Operation of numerous business machines to include Facsimile, 10-Key calculator, and various copiers and printers. o Provide additional administrative assistance as directed. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and a...
Company
St. Regis Hotels & Resorts offers its elite clientele an experience beyond expectation. Founded by John Jacob Astor IV in New York City over a century ago, the distinctive trait of the St. Regis experience remains customized service and attention, coveted locations and luxurious design. St. Regis hotels and resorts can be found across the globe including locations like London, New York, Singapore, Bali - each is an entrance into a captivating world of seduction and a unique expression of its location. Past and future, rare and refined, there is no address like St. Regis. For more information on St. Regis Hotels & Resorts please visit www.stregis.com.
Location
The Best Address for beach, golf and spa - The St. Regis Monarch Beach was imaginatively conceived to envelop the senses, answer every desire and stir the soul. With its oceanfront allure, Tuscan style and timeless attentiveness, The St. Regis is California's only Forbes Five-Star and AAA Five-Diamond awarded resort. Guests can enjoy the rich amenities including our 18-hole oceanfront golf course with panoramic views and two holes adjacent to the beach; the private Monarch Bay Club, nestled along one of the most exclusive beaches in Southern California; the Forbes Five-Star Rated Spa Gaucin - their own place to revel in quiet moments of celebration; and epicurean experiences including the incomparable teaming of celebrated Chef Michael Mina and world-renowned designer Tony Chi at Stonehill Tavern. St. Regis Monarch Beach provides a beautiful southern California experience and is the perfect address for inspired abandon.
Department
Front Desk: The Front Desk is responsible for registering the guest into the hotel; assigning, balancing and swapping room allocations, ensuring methods of payment are collected and valid, posting missed charges and adjustments due to discrepancies, providing well informed knowledge of the entire resort's operations, ensuring all rates are accurate, making guest reservations, following and delivering 5 Star 5 Diamond service standards on every interaction, controlling the guests' experience and making indelible memories.
Job Description
POSITION PURPOSE Act as an extension of designated departments by meeting and greeting visitors, answering and forwarding telephone calls and providing administrative support. Responsible for augmenting hotel and departmental recognition and reputation by providing exceptional customer service for guests, visitors and callers. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 50% Answer telephone inquiries in a timely and courteous manner. Request sufficient information from the caller to be able to forward the call to the appropriate person. 25% Meet and greet all visitors in a pleasant, courteous and professional manner. Responsible for immediate acknowledgement of the visitor, identifying who the visitor wishes to see, and notifying that individual immediately. 25% Provide administrative support to Sales, Marketing and Convention Services Managers. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. o Application of advanced computer literacy to create and merge form documents, create mailing lists and labels as well as the utilization of various software packages, including Account Management software, Microsoft Word, Lotus, and Excel. o Operation of numerous business machines to include Facsimile, 10-Key calculator, and various copiers and printers. o Provide additional administrative assistance as directed. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and a...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Front Desk