Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments with headquarters in Dallas, TX. ; New York, NY; Vancouver, Canada and London, England.  The company's is one of the industry's leaders in the management and marketing of a high-quality, dynamic portfolio which includes illustrious hotel brands throughout the United States, Canada and Europe such as Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Marriott. In addition, Highgate Hotels owns and/or manages a number of distinguished independent hotels including the notable Park Central in New York and the renowned Parc 55 in San Francisco. The company's current portfolio includes over 40 hotels globally, totaling more than 19,000 rooms, each designed to offer unique experiences for astute travelers.
   
Highgate Hotels is a fully integrated hotel company made up of over 10,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal.

Responsible for all aspects of account management,
adhering to corporate guidelines.

? Coordinate with all departments to ensure the creation
and executive of all VIP amenities and requirements.

? Assign banquet/meeting rooms based on the needs of
clients.

? Establish rapport with meeting planners while
promoting hotel facilities and services. Conduct walking
site inspections.

? Plan and conduct pre & post convention meetings with
clients and applicable departments.

? Broaden productive client base and increase awareness
of hotel.

? Maximize exposure through creative promotion both
during and pre /post event.

? Aggressively solicit and follow up on leads generated.

? Keep abreast of market trends, competitor's activities
and guest/client feedback.

? Respond to all correspondence to clients.

? Manage key accounts.

? Attend, participate and/or lead pre-convention
meetings

? Greet guests during events.

? Monitor office administrative support personnel.

? Understand room types, rate and codes.

? Conduct site visits.

? Entertain clients.

? Maintain complete knowledge of and comply with all
departmental policies/service procedures/standards.

? Maintain complete knowledge of correct maintenance and
use of equipment. Use equipment only as intended.

? Anticipate guests' needs, respond promptly and
acknowledge all guests, however busy and whatever time
of day.

? Maintain positive guest relations at all times.

? Resolve guest complaints, ensuring guest satisfaction.

? Access all functions of computer

? Answer telephone.

? Make telephone calls to specified individuals as
requested by the Director of Sales and Marketing.

? Prepare correspondence, memos, proposals, contracts
and reports.

*

* Superior Communication Skills (written & verbal,
including phone skills)

* Computer Skills (Outlook, Word, Excel)

* Sales Software Knowledge Helpful (i.e. Delphi/Opera)

* Professional, Service Oriented Demeanor

* Demonstrated ability to multi-task, manage time and
work well under pressure

* Strong Attention to Detail & Organizational Skills

* High School Diploma (or equivalent) required - College
degree preferred.

* Minimum 1 Year of Management Experience in a similar
position within the hospitality industry

* Food & Beverage Menu Knowledge & Pricing strongly
preferred

* Superior Selling & Negotiation Skills - Proven ability
to close deals

* Must have the ability to work evenings and weekends
when events are scheduled

* Must have the ability to walk, stand and/or sit for
long periods of time.

* Must have the ability to lift/pull/carry up to 15lbs
regularly and up to 30lbs occasionally.