Guest Services Agent
Delray Beach Marriott
Location: US - FL - Delray Beach
Feb 6, 2013
Human Resources
561-274-3282
10 N Ocean Blvd.
Delray Beach, FL, US 33483
Delray Beach, FL, US 33483
Employer
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Job Details
Located on Florida's Gold Coast, overlooking sandy beaches on Ocean Boulevard, the Delray Beach Marriott is midway between the excitement of Ft. Lauderdale and the glamour of Palm Beach. On the corner of A1A (Ocean Boulevard) and famed Atlantic Avenue within walking distance to the Avenue's shopping boutiques, bistros, outdoor cafes, art galleries, restaurants and nightlife.
This position will be required to perform a combination of the following supportive functions such as Front Desk Agent, At Your Service Agent, Gift Shop and Concierge.
*Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
*Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages.
*Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
*Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
*Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.
*Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
*Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.
*Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Keep storeroom neat and clean.
*Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop.
* Concierge is responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.
This position will be required to perform a combination of the following supportive functions such as Front Desk Agent, At Your Service Agent, Gift Shop and Concierge.
*Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
*Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages.
*Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
*Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
*Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.
*Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
*Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.
*Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Keep storeroom neat and clean.
*Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop.
* Concierge is responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.
*Positive, service-oriented attitude towards our guests, employees and our company
*The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
· Must be able to speak, read, write and understand the primary language(s) used in the workplace.
· Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Must possess basic computational ability.
· Must possess basic computer skills.
· Knowledge of all communications related equipment including telephone console, computer terminal, emergency panels, paging equipment, printer, and guest administration console.
*Prior hospitality experience preferred.
We are proud to be an EOE F/M/D/V employer. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.
*The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
· Must be able to speak, read, write and understand the primary language(s) used in the workplace.
· Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Must possess basic computational ability.
· Must possess basic computer skills.
· Knowledge of all communications related equipment including telephone console, computer terminal, emergency panels, paging equipment, printer, and guest administration console.
*Prior hospitality experience preferred.
We are proud to be an EOE F/M/D/V employer. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.
Additional Details
Immediately
US $10.00-US $10.00 / Hour
No
Applicants who do not already have legal permission to work in the United States will not be considered.
Meals, Hotel Discounts
No
No
Yes
Hotel/Resort
Concierge Desk, Customer Service, Front Desk