Sales Manager

Position Summary:

Position is responsible for negotiating room rates and other sales terms for group and transient groups/accounts. To manage for a specific market segment(s) all aspects of the sales process. Plan, solicit, book and coordinate group/transient sales to meet/exceed revenue goals.

The Navajo Nation Gaming Enterprise is currently recruiting for the position of Sales Manager for the Twin Arrows Navajo Casino Resort, outside Flagstaff, Arizona. Twin Arrows is currently under construction and is slated to open on Spring 2013. This stunning property will be positioned as a 4-star / 4-diamond full service destination resort, and will be like no other hospitality entity in Northern Arizona.

The Sales Manager position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality, while achieving and exceeding established sales goals. Practicing a variety of proven sales techniques, including cold calls, sales blitzes, telephone solicitation, etc.

Essential Duties & Responsibilities:

• Solicit, negotiate and confirm new and repeat business through various efforts (outside sales calls, telemarketing, direct mail, referrals, networking, internet prospecting, etc) to maximize revenues to meet/exceed goals. Efforts are to be in compliance with established company sales process standards
• Record, notify and coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects
• Create and distribute effective internal and external communication (written and verbal)
• Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends
• Develop and continually enhance relationships with key corporate, business and travel industry accounts
• Maintain accurate, legible records and files consistent with established automated or manual sales system
• Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested
• Represent property at various trade shows.

Minimum Qualifications:

Bachelor's Degree in Hotel Management, Business Administration or related field plus a minimum of three years hotel/resort sales experience, preferably in a 4-star/4-diamond property. A comparable level of experience or a comparable combination of education and experience may be substituted. Must be proficient in the use of Microsoft Office applications, and PMS systems such as Agilysys Visual-1 or LMS. Must have exceptional interpersonal, customer service and negotiating skills. Strong written and oral communication skills. Knowledge of casino industry preferred. Must be detail-oriented with strong organizational and multi-tasking skills. Must have strong working knowledge of banquet functions, room set-ups, A/V, and Food and Beverage. Must be able to obtain/maintain any necessary licenses and/or certifications. Must be twenty-one (21) years of age. Valid Driver license. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.