Assistant Front Office Manager
Westin San Francisco Market Street
Location: US - CA - San Francisco
Feb 5, 2013
(415) 974-8739
50 Third Street
San Francisco, CA, US 94103
San Francisco, CA, US 94103
Employer
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Job Details
The Westin San Francisco Market Street Hotel is now looking for vibrant guest-focused professionals to join our team at Highgate's world-class premiere location. The Westin Market Street Hotel is a luxurious 676 room hotel located in the Financial District adjacent to Yerba Buena Gardens and the Moscone Center. Be inspired to be your best. Be Westin.
We are now seeking an Assistant Front Office Manager
Assist the Front Office Manager in administration and management all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.
REPORTS TO: Front Office Manager
SUPERVISES: Front Office Agents, Bell Services staff, Telephone staff, Reservations staff and Guest Services staff.
ESSENTIAL JOB FUNCTIONS
Oversees day-to-day organization and operation of the department to ensure a smooth and effective working environment, and to ensure that all guest concerns are handled in a timely fashion.
* Maintains adequate daily staffing and appropriate working schedule to minimize payroll costs and maximize productivity while maintaing a high level of guest satisfaction.
* Participates in the preparation and follow-up of the department budget (manpower, salary, and other expenses), collaborating with the hotel managers to achieve operational and financial goals.
* Initiates, organizes and takes part in the training program for the Front Office staff to ensure the employees achieve high productivity levels compatible with the best level of service.
* Maintains a professional image and enforces the dress code for all Front Office staff.
* Communicates effectively, both verbally and written, to provide clear direction in assigning Front Desk staff work.
* Evaluates the Front Office staff on review dates and gives counsel throughout the year to maintain The Argent Hotel service standards and philosophy of quality service.
* Participates in all meetings pertaining to the Front Office, enabling a closer working relationship with other departments and the opportunity to relay and retrieve pertinent information pertaining to the hotel.
* Responsible for informed by reading the daily logbook and holding discussion in with staff. Reviews the file and addresses any items that require attention.
1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Resolve guest complaints, ensuring guest satisfaction.
6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7. Maintain complete knowledge at all times of:
a) all hotel features/services, hours of operation.
b) all room types, numbers, layout, decor, appointments and location.
c) all room rates, special packages and promotions.
d) daily house count and expected arrivals/departures.
e) room availability status for any given day.
f) scheduled in-house group activities, locations and times.
g) all hotel and departmental policies and procedures.
We are now seeking an Assistant Front Office Manager
Assist the Front Office Manager in administration and management all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.
REPORTS TO: Front Office Manager
SUPERVISES: Front Office Agents, Bell Services staff, Telephone staff, Reservations staff and Guest Services staff.
ESSENTIAL JOB FUNCTIONS
Oversees day-to-day organization and operation of the department to ensure a smooth and effective working environment, and to ensure that all guest concerns are handled in a timely fashion.
* Maintains adequate daily staffing and appropriate working schedule to minimize payroll costs and maximize productivity while maintaing a high level of guest satisfaction.
* Participates in the preparation and follow-up of the department budget (manpower, salary, and other expenses), collaborating with the hotel managers to achieve operational and financial goals.
* Initiates, organizes and takes part in the training program for the Front Office staff to ensure the employees achieve high productivity levels compatible with the best level of service.
* Maintains a professional image and enforces the dress code for all Front Office staff.
* Communicates effectively, both verbally and written, to provide clear direction in assigning Front Desk staff work.
* Evaluates the Front Office staff on review dates and gives counsel throughout the year to maintain The Argent Hotel service standards and philosophy of quality service.
* Participates in all meetings pertaining to the Front Office, enabling a closer working relationship with other departments and the opportunity to relay and retrieve pertinent information pertaining to the hotel.
* Responsible for informed by reading the daily logbook and holding discussion in with staff. Reviews the file and addresses any items that require attention.
1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Resolve guest complaints, ensuring guest satisfaction.
6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7. Maintain complete knowledge at all times of:
a) all hotel features/services, hours of operation.
b) all room types, numbers, layout, decor, appointments and location.
c) all room rates, special packages and promotions.
d) daily house count and expected arrivals/departures.
e) room availability status for any given day.
f) scheduled in-house group activities, locations and times.
g) all hotel and departmental policies and procedures.
QUALIFICATIONS
Essential:
Experience in Front Office Operations and supervisory capacity as an Assistant Front Office Manager. Outstanding communication skills, detail oriented, an individual who is highly committed to exceptional service to both internal and external guests. Fair, focused, positive, mature, disciplined, financially proficient and able to fulfill the role of mentor.
Knowledge of forecasting hotel occupancy
Knowledge of procedures of the Front Office Department
Ability to effectively manage and supervise staff
Ability to promote guest service programs
Ability to respond to guest complaints in an efficient and effective manner.
Ability to strive for maximum profitability of his/her department while maintaining the highest level of quality and service.
Desirable:
1. College degree.
2. Fluency in a second language, preferably .
3. Certification in CPR.
4. Previous supervisory experience.
5.. Ability to suggestively sell.
6. Previous guest relations training.
Essential:
Experience in Front Office Operations and supervisory capacity as an Assistant Front Office Manager. Outstanding communication skills, detail oriented, an individual who is highly committed to exceptional service to both internal and external guests. Fair, focused, positive, mature, disciplined, financially proficient and able to fulfill the role of mentor.
Knowledge of forecasting hotel occupancy
Knowledge of procedures of the Front Office Department
Ability to effectively manage and supervise staff
Ability to promote guest service programs
Ability to respond to guest complaints in an efficient and effective manner.
Ability to strive for maximum profitability of his/her department while maintaining the highest level of quality and service.
Desirable:
1. College degree.
2. Fluency in a second language, preferably .
3. Certification in CPR.
4. Previous supervisory experience.
5.. Ability to suggestively sell.
6. Previous guest relations training.
Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Customer Service