The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Begin a Rewarding Career with Omni Hotels & Resorts! The
Omni Charlotte is currently seeking an Energetic,
Professional In Room Dining Server for our Room Service
Department.

Responsibilities Include:
*Must have complete knowledge of service time, menu and
specials.
*Prepare, deliver and service orders.
*Responsible for preparing, delivering and processing
guest checks.
*Responsible for tray and table pick-ups.
*Responsible for set-up, delivery and presentation of
VIP amenities.
*Communicate guest issues or concerns with the
supervisor & management team.
*Answer the In-Room Dining phone within three rings.
*Take guest orders and give the approximate deliver
time.
*Follow prepared scenarios to encourage up-selling.
*Know and adhere to all liability laws.
*Print reports at the beginning and end of each shift
*Cash out appropriate at the end of the shift.
*Attend designated staff meetings and training sessions.
*Keep the In-room Dining area clean and properly
stocked.
*Perform any other duties assigned by the F&B
Management/Supervisors
*Be pleasant, smile and greet all guests, using surnames
when obtained.
*Create memorable, WOW experiences for each and every
guest

Job Requirements

Requirements Include:
*Have previous guest service experience; F&B and hotel
experience is preferred. Prior server experience is also
preferred. ; ;
*Must be able to multi-task in a busy environment,
follow through on guest requests, ensure guest
satisfaction, and work as a team player.
*Must be service and detail oriented; possessing a
friendly approachable demeanor and strong
problem-solving skills.
*Previous experience in high customer contact
environment; with previous experience answering customer
questions and handling customer concerns.
*Proven phone etiquette skills.
*Have excellent verbal communication skills and a strong
attention to detail.
*Computer knowledge, MICROS experience preferred.
*TIPS and/or RASP certification required upon hire.
*The ability to stand and/or walk for long periods of
time, lift up to 30lbs and push/pull up to 40lbs.
*All applicants must have a flexible schedule, and be
able to work weekends and holidays. This position will
primarily work 2nd (PM) shifts.