Description:


Front Office Manager is responsible for overseeing all front office operations to insure profitability, control costs and quality standards ensuring total guest satisfaction. A combination of education, training or experience that provides the required knowledge, skills and abilities is required. A minimum of two years experience as an assistant front office manager and a college degree, or equivalent, is preferred.
Interstate is an EEO/AA/M/F/D/V employer.




PREVIOUS EXPERIENCE REQUIRED.


BASIC PURPOSE : Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.


ORGANIZATIONAL SCOPE : Position is responsible for the short term planning and day-to-day operations of the Front Office Department. The major areas of responsibility/management include: Front Desk, PBX, Bell Stand, Concierge, Valet and Transportation. Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.


ESSENTIAL FUNCTIONS :


1. Implement company programs (IHR/Franchiser) and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. (35%)


2. Prepare forecasts and reports and assist in the development, implement and monitor the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. (20%)


3. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. (15%)


4. Manage the Human Resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (10%)


5. Liaise with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. (10%)


6. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. (5%)


Winston-Salem's only full-service Marriott Hotel. Conveniently located just off Business 40 at the Cherry Street Exit Downtown. Experience four-star service complete with club levels, concierge lounge, WS Prime Cafe health club & business center. At Marriott Hotels & Resorts®, it's our mission to make every business trip a pleasure and every vacation the trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining,exemplary meeting facilities and our time-honored 'spirit to serve®'.


Division: Rooms - Front Office/Guest Services

Division: Hotel Manager - General Manager(Asst.)

Division: Rooms - Rooms Director
Facility: Twin City Quarter - Marriott Winston-Salem
Category: Hospitality

See Description.