The Nines hotel is the height of luxury. Ideally situated downtown next to Portland’s Pioneer Square and the MAX light Rail, the Nines rests atop the historic landmark Meier & Frank Building. The striking decor and impeccable service is a contemporary homage to the structure’s storied past.

Sage Hospitality Resources and Sage Restaurant Group is one of the nation's leading hotel and restaurant management and development companies, specializing in management and development of full service and limited service hotels and restaurants nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."

POSITION FOCUS
Oversee the Club service for our guests and ensure a quality experience which includes excellence in guest satisfaction with the highest food quality standards and service. Prepare food and beverage for the club room. Maintain clean and sanitary kitchen and club areas.

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL DUTIES/RESPONSIBILITIES
Set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.

Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rental, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.

Offer services of ticket agencies, limousine service and tour guide organizations to guests.

Service each guest comment/complaint according to procedure - escort and service VIP guests.

Prepare food and beverage items and set out all hot and cold food items following all food safety regulations.

Replenish all food and beverage items during the meal period. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.

Keep all tables bussed and cleaned throughout the entire time club hour are open. Ensure all tables are properly cleaned, and dining area is vacuumed.

Greet each guest as they arrive. Assist with service if required and replenish coffee as time permits.

Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.

Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.

Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.

Create and maintain a pleasant presentation.

Maintain a clean area, store food and remove all trash. Take trash out to dumpster as needed.

Continuously look for cost-effective ways to improve appeal.

Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.

Maintains a friendly, cheerful and courteous manner at all times.

All other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES
Assist in the cleanliness of the concierge lobby area to ensure that high standards are always kept.
Familiarize oneself with the area; i.e., social, cultural, historical and physical attractions.
Perform all duties assigned by the Front Office Manager/Front Desk Manager.
Maintain and control concierge equipment.
Perform duties concerning check-in and check-out of concierge guests with the front desk according to procedures.
Keep and update Concierge Guest History Cards according to procedures.
Travel - minimal travel required (local area only).

SUPERVISORY DUTIES
None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

Competencies

Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
Must have high school graduate level mathematical aptitude, know ordering procedures and be knowledgeable of safe food handling processes.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be competent in oral and written English. Must have vision ability to read written communications and handle paperwork processing

Abilities
Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Bending/kneeling: Ability to bend to lower level cabinets and lift trays. Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours. No driving required. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Education/Formal Training
High school education or equivalent.

Experience
One year previous customer service related experience.

Material/Equipment Used
Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.

Environment
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.