Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
? Willing to take the most effective role.
? Holds the Guest as their most important priority at all times.
? Handles high pressure situations calmly.
? Is able to resolve Guest concerns with respect and a sense of urgency.
? Understands all hospitality standards and holds self accountable for them.
? Completes all required training and then follows specific standards.

Responsible for making drinks to standard, following opening, mid-day, and closing procedures.

? Contributes to cleanliness standards.
? Communicates Guest feedback to outlet management.
? Educates Guests on product line and added value available to them.
? Adheres to all uniform and grooming standards.
? Communicates in English and seeks assistance to improve communication skills.
? Actively participates in meeting all cleanliness, safety and sanitation standards.

QUALIFICATIONS:
? Speaks/Reads English.
? Can take spoken orders from Guests.
? Can count money and make change.
? Can operate restaurant equipment.
? Anticipates Guest needs and goes above and beyond to satisfy special requests.
? Seeks feedback from others and responds positively to coaching.
? Embraces learning for continuous improvement.
? Understands the importance of teamwork and treats all team members with respect.
? Learns quickly and is able to apply information.
? Understands the need for work schedule to change to meet business needs.
? Demonstrates a positive attitude when facing change.
? Enjoys new and exciting challenges in a fast-paced environment.

QUALIFICATIONS:

- Applicants must be at least 18 years of age to operate required equipment necessary to perform basic job duties.

- Must also be enthusiastic, and able to multitask while interacting with guest of all ages.

PHYSICAL REQUIREMENTS:
- Must be able to lift 20 pounds and be able to stand for long periods of time.