The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

To answer all incoming phone calls with a smile in their
voice. Addressing and helping the issues themselves or
directing the call to the appropriate department. Will
be responsible for logging information and tracking
issues.

Job Requirements

Professional phone etiquette and good communication
skills are necessary. Previous experience in a 5 Star/ 5
Diamond Hotel is preferred. Bilingual candidate is
strongly preferred. Must be able to work a flexible
shift including AM/PM shifts. Must be able to work
weekdays/nights, weekends and holidays. Must be computer
proficient.