Rooms Director

Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.

Thank you for considering the DoubleTree by Hilton Bloomington Hotel, Minneapolis South managed by Richfield Hospitality for your future place of employment! We are looking for energetic, warm and caring people that would like to belong to the growing DoubleTree by Hilton family!

We are a Drug Free, Equal Opportunity Employer

The DoubleTree by Hilton, Bloomington Hotel offers 568 comfortable & spacious guest rooms and 70,000 Sq. Ft. of inviting meeting space, which makes us one of Minneapolis' prime locations for any occasion.

We seek leaders that have a passion for hospitality and are Accountable, Authentic, Compassionate, Driven, Original, Talentcentric, and Fun.  These are our Hallmarks and they reflect the values that are important to us.  Our Hallmarks drive our culture and play an integral role to the success and the continued growth of our company.

The Rooms Director manages the Rooms Division of the hotel to include Housekeeping, Laundry, Front Office, Guest Services, Reservations, Bell Services, and PBX Services so as to maintain established operational standards and maximize the profits for the hotel. This position may also be responsible for Security and/or Accounting. To act as the assistant to the General Manager in managing the hotel's operations, maintaining established revenue, cost, and quality standards.

Essential Duties and Responsibilities

• Maintain standards of guest service and Hotel appearance.
• Achieve budgeted revenues and expenses and maximizes profitability related to the Rooms Division.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Implement and maintain local and national Sales & Marketing programs.
• Develop short term and long term financial and operational plans for the Rooms Division which relate to the overall objectives of the hotel.
• Participate in preparation of annual hotel budget.
• Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.
• Manage in compliance with established company policies and procedures.
• Manage in compliance with local, state, and federal laws and regulations.
• Manage resources so as to achieve acceptable levels on labor standards performance.
• Oversee overall day-today hotel operations as delegated by the General Manager.
• Generate projected revenue levels as well as guest satisfaction.
• Participate in the development of short term and long term financial and operational plans for the hotel.
• Ensure that guest satisfaction is consistently obtained.

• CPR Certification and/or First Aid Training, preferred.
• Ability to make business decisions based on production reports and similar facts as well as personal experience.
• Strong computer knowledge.
• Strong customer service skills.
• Strong verbal and written communication skills.
• College degree required.
• Minimum 5 years Hotel Rooms Division Management experience required.