The Miramonte Resort and Spa is a full-service Mediterranean-style 215 room resort situated on 11 acres of lush, flowering gardens in beautiful Indian Wells, California. Amenities include a full-service luxury spa and 18,000 square feet of meeting space, restaurant, bar, three pools and many other activities. At Miramonte Resort and Spa all our associates are STARS. Our culture provides an environment of service, teamwork, accountability, recognition and success. Our associates� contributions are recognized and rewarded, and our leadership team empowers our associates to take the lead on guest service. We hire friendly, service-oriented individuals who are committed to making Miramonte the premier destination in desert.

JOB OVERVIEW
Responsible for meeting and exceeding the expectations of all guests. The Banquet Houseman is responsible primarily for assisting in serving, setting-up, and clean-up of all banquet functions. This is a fast paced position that will involve constant customer interaction.

 

ESSENTIAL JOB FUNCTIONS
o Maintains a commitment to customer service and guest satisfaction
o Provides general resort information for guests
o Resolves guest issues promptly and with great care and effectiveness
o Offers warm and sincere welcome/farewell for all guests including use of guest name    & good eye contact with each guest
o Maintains an up to date working knowledge of all resort amenities as well as any    special events
o Prepares all banquet space prior to events
o Tears down all banquet space after events
o Follows Banquet Event Orders with strong attention to detail
o Maintains a strong knowledge of various types of set-up
o Assists the banquet servers/captains with clearing of tables as needed
o Assists the A/V team with setting up equipment
o Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
o Removes centerpieces/décor after events and stores appropriately
o Removes soil linens and stores appropriately
o Assists with transporting food/beverages to event location
o Attends appropriate resort, division and department meetings
o Maintains the cleanliness of banquet storage rooms
o Assembles dance floors
o Arranges buffets, stages and podiums
o Interacts with resort staff in a professional manner, assisting other departments with necessary information
o Up sells other resort services and amenities to guests
o Always maintains a professional demeanor and attitude
o Communicates all pertinent information to the banquets team
o Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).  Reports all safety incidents to the on-duty supervisor.
o Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
o Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
o Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
o Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
o Maintains a professional appearance. Follows all property dress code standards
o Remains alert, courteous and helpful to the guests and colleagues at all time
o Performs other duties as assigned