At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.

We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.

"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"

Buon Giorno!

The Tuscan Inn at Fisherman's Wharf is looking for someone energetic and determined. Our bell/valet staff is the front line in creating a great guest experience, and we are looking for someone who really loves to take care of people.

SUMMARY:  The Bell/Valet Supervisor is responsible for providing quality guest service within the guidelines specified by the hotel management.  Oversees all Bell & Door staff.  Sets and maintains high level of guest service.  Provides support for the line staff. Training of all employees working any shift. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: (other duties may be assigned

• Meet with bell/door staff to review any pertinent information.
• Review Bell Desk logbook for any other information or incidents.
• Review all arrivals & departures, noting any special requests or challenges.
• Make sure all shifts are covered as scheduled, cover as necessary.
• Follow established key control policy.
• Ensure proper luggage handling, shipping, & handling procedures are followed.
• Assist guests with services and requests.
• Knowledgeable of Fire and Emergency procedures.
• Help run and attend departmental meetings when scheduled.
• Attend any training classes/seminars when scheduled.
• Performs all other duties as directed by immediate supervisors.
• Complete other departmental duties, as they become necessary.
• Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, Valet, Engineering, etc…Is crucial to ensure the hotel services are coordinated to provide the best in guest and employee satisfaction.

SUPERVISORY RESPONSIBILITIES:

• Oversee and supervise all duties performed by all Bell/Door employees.
• Ensure that all Bell/Door employees complete their essential duties before their departure.
• Ensure that all Bell/Door employees are in proper uniform and posted at their stations at their scheduled time.  Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
• Assist with any Bell/Door employee training necessary to provide high levels of guest and employee service.
• Assist with any scheduled shift problems on the Night Bell shifts.
• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
• Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.
• Monitor and maintain proper Bell/Door operational supplies.
• Accountable for all laundry/package loss.

Qualifications:
-Schedule flexibility to include night, graveyard, and weekends

- Must have clean driving record and valid CA driver's license.

- Must be able to drive automatic and manual transmission vehicles.

-The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 25-35 pounds.

Must be available to work all shifts including over night shifts as needed. Must be available to work weekends, holidays and overtime as needed.