Luxury Resorts is a dynamic collection of hotels and resorts dedicated to an entirely new definition of luxury. Innovative in approach, we embrace the energy and spirit of each of our coveted destinations and their unique surroundings. We artfully combine a distinct style and modern conveniences with personalized yet unobtrusive service, to create inviting backdrops of absolute comfort. From bustling urban centers such as New York and Los Angeles to timeless resort locales like Boca Raton, Telluride and Montego Bay, we offer exceptional experiences and extraordinary memories. |
1. Planning & Organization
* Plan & organize the hourly/daily functions to
maximize efficiency & accuracy.
* Identify & bring to the attention of the Set Up
Supervisor conflicts within meeting/banquet space
inventory.
* Communicate groups unusual space needs to the Set Up
Supervisor, so a solution may be worked out on a
timely basis; avoid emergency decisions.
* Consistently tour the department areas to ensure
that all are maintained in a clean and safe manner.
2. Personnel & Training
* To be develop & trained to work in a professional
manner. To understand and maintain updated training
manual; follow through with training program.
* Carry out functions with an emphasis on guest
satisfaction.
* Ensure that you are present at pre-shift meetings
prior to events.
* Maintain appropriate grooming standards for all
staff within the department.
* Advise the Set Up Supervisors of employees, which
show outstanding characteristics for future
advancement.
* Advise the Set Up Supervisors of employees, which
have recently performed in a poor or unprofessional
manner.
3. Catering/Banquet Event Operations:
* Set up & oversee all functions.
* Carry out the set-up of all events. Maintain &
continually improve the quality of service within
the department. Help maintain all equipment & ensure
safe handling & storage of such equipment. Inform
Set Up Supervisors when it is necessary to order
supplies, linens, uniforms & all other necessary
equipment to sure the smooth running of the
operation.
* Ensure the safe order and return of any necessary
rental equipment.
* Review work orders with shift managers at the start
of each shift. In addition review time frames for
these work schedules to control overtime.
* Ensure each meeting room is set to standard one & a
half hours prior to commencing: Placement of tables,
condition of room, necessary meeting equipment &
overall appearance of the set up.
* In conjunction with Audio Visual department,
coordinate all major exhibit & technical set-ups,
i.e., production companies.
* Maintain ?Boca Quality? appearance of all areas of
the resort, through proper communication with
relevant departments: Housekeeping, Food & Beverage,
Front Desk, Convention Services etc?
4. Administration:
* Create & maintain a professional workplace
environment fit for reception of prospective
clientele.
* Maintain a proper public image.
* Relay guest complaints/requests appropriately in
conjunction with the Set Up Supervisor.
5. Working Relationship:
* Keep the Set Up Supervisor well & often-informed in
regards to all group activities.
* Participate actively in social events, industry
events you & the company will benefit from when
required.
6. Standard House-person Norms:
* The House-person is expected to interface & relate
well with peers, division &/or inter-divisional
staff/managers.
* He/she is to keep well informed & current on Resort
information.
* He/she displays a high personal visibility in a
mature, professional & decisive manner. Good
posture, positive & measured composure would result
into an excellent image as a leader.
* He/she provides unselfishly his/her expertise,
patience, instructional talents both; theoretically
& practically to all his/her subordinates on equal
terms. He/she therefore ensures perpetual succession
of all positions in his/her group/department.
* The Set-up House-person is expected to follow the
schedule set for himself/herself.
* The Set-up House-person is expected to effectively
carry out the required tasks & responsibilities.
Nevertheless, he/she will remain accountable to the
Set Up Manager for the full scope of responsibility
without abdication on any or all.
* The Set-up House-person is obligate to safeguard any
and all confidential information classified as such,
i.e., financial, recipes, trade information as
applicable. Methods, systems & procedures, these are
not to be shared or discussed with outside sources
or competitors. It is understood that any & all MSP
documentation or other material or equipment
conceived or acquired during his/her tenure are and
will remain the sole property of the Boca Raton
Resort & Club.
* Perform other related duties as assigned or
requested by supervisors/managers.
EOE/M/F/V/D |
Must be able to walk, stand, sit, stoop or bend for
duration of shift [at least (8) hours].
Previous experience in high volume, high quality
banquet/convention service operation. Personal
appearance and grooming commensurate with high profile
nature of job. Good verbal/written communication skills
required. Must be able to lift 75 pounds. |