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Who we are
InterContinental Hotels & Resorts believes that superior, understated service and outstanding facilities are important, but what makes us truly different is the genuine interest we show in our guests. At InterContinental, it is every team member’s desire to help guests make the most of their time. Every day, we connect our well-travelled guests to what’s special about a destination, by sharing our knowledge so they enjoy authentic experiences that will enrich their lives and broaden their outlook.
We promise you Room to be yourself
We want to attract and retain the best people, engage our employees, recognize their effort and give everyone at IGH room to individually make a difference. Our commitment to our employees is Room to be yourself, encouraging you to bring your unique talents and the same enthusiasm to work as you do to your hobbies. Our actions are guided by our values - our Winning Ways - which describe our personality as a company, how we treat our guests and how we treat each other. It's these values that set us apart as a business and help to achieve our goal of creating Great Hotels Guests Love.
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Do you see yourself as an Assistant Director of Food and Beverage of a small, intimate hotel? The InterContinental Stephen F. Austin only has 189 rooms and 6,000 square feet of banquet space. This position would have overall responsibility of room service, a club lounge, the Stephen F's Bar and banquets.
At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
JOB OVERVIEW:
Direct the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
DUTIES AND RESPONSIBILITIES:
* Direct the day-to-day activities and assignments of food and beverage staff, ensure proper coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff.
* Recommend and initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.
* Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions.
* Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.
* Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
* Develop, implement, and maintain local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef. Adhere to brand standards.
* Establish procedures and timeframes for conducting inventory. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
* Maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and pilferage.
* Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
* May recruit, evaluate, and select entertainment for food and beverage outlets and events.
* Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance, and Guest Services.
* Interact with outside contacts:
+ Guests - to ensure their total satisfaction
+ Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
+ Regulatory agencies - regarding safety and compliance matters
+ Other contacts as needed (professional organizations, community groups, local media)
+ May serve as Manager on Duty or assist with other duties as assigned.
This challenging position has overall responsibility for overseeing the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards. You will direct the day-to-day activities and assignments of food and beverage staff, develop and communicate departmental strategies and goals, and assign/prioritize work while ensuring all staff are properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. Duties include achieving budgeted revenues, prepare mon... |
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Qualifications and Requirements:
Bachelor's degree in Hotel Management, culinary arts, or related field plus 4+ years related experience, including management experience, or an equivalent combination of education and experience. Must speak fluent English.
This job requires ability to perform the following:
* Moving about the facilities
* Carrying or lifting items weighing up to 50 pounds
* Handling food, objects, products and utensils
* Bending, stooping, kneeling
Other:
* Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
* Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
* Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
* Problem solving, reasoning, motivating, organizational and training abilities are used often.
* Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
* May be required to work nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which includes free shift meals, healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer M/F/D/V
