Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments with headquarters in Dallas, TX. ; New York, NY; Vancouver, Canada and London, England.  The company's is one of the industry's leaders in the management and marketing of a high-quality, dynamic portfolio which includes illustrious hotel brands throughout the United States, Canada and Europe such as Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Marriott. In addition, Highgate Hotels owns and/or manages a number of distinguished independent hotels including the notable Park Central in New York and the renowned Parc 55 in San Francisco. The company's current portfolio includes over 40 hotels globally, totaling more than 19,000 rooms, each designed to offer unique experiences for astute travelers.
   
Highgate Hotels is a fully integrated hotel company made up of over 10,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal.

The Sales Manager is responsible for effectively
soliciting and becoming familiar with all accounts in
his/her market segments. He/she is also responsible for
prospecting and closing on assigned accounts/territory
to positively impact hotel revenues.

DUTIES & FUNCTIONS

Fundamental Requirements:

? Attend daily Highgate Hotel Business Review (HHBR)
meeting.
? Develop a full working knowledge of the operations of
the hotel, including Food and Beverage, Guest Services
and Reservations.
? Develop a complete knowledge of company sales policies
and SOP?s, and ensure knowledge of and adherence to
those policies by the sales team.
? Meet or exceed set goals.
? Operate the Sales Department within established sales
expense budget.
? Participate in required M.O.D. and Saturday office
coverage as scheduled.
? Initiate and follow up on leads.
? Maintain and participate in an active sales
solicitation program.
? Monitor production of all top accounts and evaluate
trends within your market.
? Regularly contact existing accounts based on the
tracing frequencies of the Account Coverage Program.
? Meet or exceed sales solicitation call goals as
assigned by the Director of Sales.
? Invite clients to the hotel for entertainment,
lunches, tours and site inspections.
? Assist in implementing special promotions relating to
direct sales segments, i.e. parties, sales blitzes, etc.
? Assist in the preparation of required reports in a
timely manner.
? Be familiar with all Highgate Hotel sales policies and
selling techniques with an emphasis on maximizing
occupancy and Average Daily Rate (ADR).
? Conduct a professional, thorough site inspection of
the hotel with clients, exhibiting key features and
benefits of the property.
? Use your property?s computerized sales management
system to manage the hotel?s business, including (but
not limited to) generating reports, entering business,
blocking space and building accounts.
? Meet and greet onsite contacts.
? Abide by Prime Selling Time (PST).
? Develop networking opportunities through active
participation in community and professional
associations, activities and events.
? Review meeting planner evaluations with the Director
of Sales to ensure that issues receive follow-up.
? Entertain clients.
? Handle inquiries as part of Inquiry Day Program.

Education & Experience:

? College course work in related field helpful.
? Experience in a hotel or a related field preferred.
? High School diploma or equivalent required.
? Must be skilled in Windows, Company approved
spreadsheets and word processing.


Physical requirements:

? Long hours sometimes required.
? Light work - Exerting up to 20 pounds of force
occasionally, and/or up to 10 pounds of force frequently
or constantly to lift, carry, push, pull or otherwise
move objects.


General Requirements

? Must be able to effectively communicate both verbally
and written with all level of employees and guests in an
attentive, friendly, courteous and service oriented
manner.
? Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
? Must be able to multitask and prioritize departmental
functions to meet deadlines.
? Approach all encounters with guests and employees in
an attentive, friendly, courteous and service-oriented
manner.
? Attend all hotel required meetings and trainings.
? Participate in M.O.D. coverage as required.
? Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
? Maintain high standards of personal appearance and
grooming, which include wearing nametags.
? Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.
? Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.
? Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.
? Must be able to understand and evaluate complex
information, data, etc. from various sources to meet
appropriate objectives.
? Must be able to maintain confidentiality of
information.
? Perform other duties as requested by management.