Assistant Manager, Front Office (ref. 9892)
Mandarin Oriental Hotel Hong Kong - The Excelsior
Location: Hong Kong - Causeway Bay
Jan 28, 2013
Employer
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Job Details
Passionate team players are invited to bring our 'Legendary Quality Service' to new heights
The Excelsior, Hong Kong invites applications for the position:
Job Description:
* Promote and maintain a professional, safe, and positive team oriented work environment to enhance service excellence
* Develop thorough understanding of all Fire, Life and Safety procedures and be prepared to play an active role in emergency situations 24 hours a day
* Handle and resolve guest complaints
* Maintain cohesive working relationships with other departments to boost productivity and profitability
* Ensure overall smooth operation of the Front Office
Job Requirements:
* Degree or diploma holder in hotel management with two years relevant experience or at least five years front office supervisory experience gained with a sizeable luxury hotel
* Possess energy and take great pride in serving customers
* Sensitive to cultural differences and ability to deal with unexpected events
* Strong problem solving skills and able to work under pressure and independent
* Ability to communicate in English, Cantonese and Mandarin with guests, colleagues and management in a professional manner
We offer competitive salary and benefits package to successful candidates. Please send your résumé with expected salary to:
Director of Human Resources
The Excelsior, Hong Kong
281 Gloucester Road
Causeway Bay
Hong Kong
Fax: 2240-0797 E-mail: exhkg-hr@mohg.com
Owned and managed by Mandarin Oriental Hotel Group
"We are an equal opportunity employer"
The Excelsior, Hong Kong invites applications for the position:
Job Description:
* Promote and maintain a professional, safe, and positive team oriented work environment to enhance service excellence
* Develop thorough understanding of all Fire, Life and Safety procedures and be prepared to play an active role in emergency situations 24 hours a day
* Handle and resolve guest complaints
* Maintain cohesive working relationships with other departments to boost productivity and profitability
* Ensure overall smooth operation of the Front Office
Job Requirements:
* Degree or diploma holder in hotel management with two years relevant experience or at least five years front office supervisory experience gained with a sizeable luxury hotel
* Possess energy and take great pride in serving customers
* Sensitive to cultural differences and ability to deal with unexpected events
* Strong problem solving skills and able to work under pressure and independent
* Ability to communicate in English, Cantonese and Mandarin with guests, colleagues and management in a professional manner
We offer competitive salary and benefits package to successful candidates. Please send your résumé with expected salary to:
Director of Human Resources
The Excelsior, Hong Kong
281 Gloucester Road
Causeway Bay
Hong Kong
Fax: 2240-0797 E-mail: exhkg-hr@mohg.com
Owned and managed by Mandarin Oriental Hotel Group
"We are an equal opportunity employer"
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in Hong Kong will not be considered.
No
No
No
Hotel/Resort
Front Desk