Wild Dunes® Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. This 1,600-acre oceanfront paradise features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants.
     
As a team member at Wild Dunes, we offer exciting staff discounts and benefits: reduced golf fees, complimentary Tennis Court and Recreation pool usages, retail outlet and national hotel discounts. We also offer an educational assistance program because we believe it is important that you develop your skills and talents. We are a united and coordinated collection of talented and diverse individuals who are here for a single purpose - to serve our guests. Together, we provide service for our guests that will surprise and delight. We create experiences that we call “Creating Island Memories”. As an associate of Wild Dunes we offer you to create your own “memories” by working in a positive work environment that allows you to have pride in your affiliation with our resort.

SUMMARY:  The Palm Cove Bartender is responsible for mixing and serving drinks to guests. The bartender will be responsible for preparing drink orders daily.   S/he will ensure legal age limits for all alcohol consumption. The Palm Cove Bartender assists in maintaining the AAA Four Diamond Standards.

  

The Palm Cove Bartender shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

 

 

Essential job FUNCTIONS:

· Maintains a commitment to customer service and guest satisfaction

· Mixes ingredients to prepare cocktails and other beverages according to recipe

· Maintains cleanliness of walk-ins and reach-ins

· Adheres to all Wild Dunes Resort policies

· Ensures cleanliness of bar and glassware

· Maintains stock as well as cutting and storing all fresh fruit garnishes daily to insure product quality

· Takes food and beverages orders, using POS system to ring items in

· Ensures opening, ongoing and closing sidework is complete and signed off by a manager on duty

· Counts money in cash drawers at end of shift to ensure the amounts are correct and there is adequate change

· Ensures end of shift bank is balanced with appropriate procedures followed in daily drop

· Obtains credit cards to begin tabs

· Must ensure bookkeeping and proper payment is received

· Maintains seasonal liquor, beer and wine pars

· Responsible for daily requisition completion

· Properly reports tips and hours at the end of each shift using the proper documents for recording

· Ensures supplies/ingredients are properly stocked before, during and after shift

· Checks identification to verify age requirements for alcohol purchase/consumption

· Offers menu advise and suggestions to guests

· Assists the Palm Cove  team as needed

· Maintains a strong knowledge of beverage trends

· Attends monthly mandatory department meeting and appropriate resort and division meetings

· Resolves guest issues promptly and with great care and effectiveness

· Provides general resort information for guests

· Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Always maintains a professional demeanor and attitude

· Communicates all pertinent information to the Palm Cove  team

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

· Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

· Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

· Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards

· Remains alert, courteous and helpful to the guests and colleagues at all time

 

Associate is held accountable for all duties of this job and other duties as assigned.