Banquets Manager

Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.

The new Crowne Plaza Syracuse hotel is an upscale hospitality gem, offering luxury rooms and suites and generous amenities for business and leisure travelers. From onsite dining to elegant meeting space and a convenient business center, the offerings at our distinctive circular Syracuse NY hotel are diverse and accommodating. We offer world-class service and a convenient downtown location.

We seek leaders that have a passion for hospitality and are Accountable, Authentic, Compassionate, Driven, Original, Talentcentric, and Fun.  These are our Hallmarks and they reflect the values that are important to us.  Our Hallmarks drive our culture and play an integral role to the success and the continued growth of our company.

The Banquet Manager hires, trains, and directs the Banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.

Essential Duties and Responsibilities

• Hire, schedule and train all Banquet staff in all aspects of Banquet service.

• Monitor staff attendance and performance.

• Define performance requirements and develop action plans for achievement of goals.

• Supervise the complete set-up of function rooms.

• Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.

• Communicate with all departments and guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations.

• Supervise clean-up of function room and proper breakdown and storage of equipment.

• Enter billing information into micro system in order to generate a final guest check.

• Process payroll for each event, which includes calculating number of hours worked and gratuity distribution.

• Check staff attendance according to schedules, adjust and reassign server stations.

• Attends meetings such as menu meeting.

• Orders supplies and linens for functions from Purchasing and Housekeeping departments.

• Separates, posts, and distributes event order sheets.

• Assist Servers and Captains with the execution of events.

• Assist in hiring, coaching, evaluating and counseling banquet staff.

• Performs other duties as assigned by Supervisor.

Required Skills and Requisites

• Ability to obtain any government required licenses or certificates.

• Service orientation. Knowledge of principles and processes for providing customer and personal services.

• Possess strong written and verbal communication skills.

• Knowledge of all applicable federal, state, and local health and safety regulations.

• Knowledge of appropriate table settings and serviceware.

• Possess knowledge of all aspects of Banquet and Meeting service.

• Two years of Banquet Captain or Food and Beverage supervisory experience.

• High School Diploma required.

At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.