Housekeeping Supervisor
The St. Regis Atlanta Hotel
Location: US - GA - Atlanta
Feb 6, 2013
Employer
Email this job to a friend
Job Details
Housekeeping Supervisor
Company
As the crown jewel among luxury Buckhead hotels, The St. Regis Atlanta stands out as a true "in-town" luxury resort that is gracious in each finely crafted detail. Savor the inviting feel of a AAA Five Diamond boutique hotel along with the impeccable service that is uniquely St. Regis. Our Mission Statement - The St. Regis Atlanta will be recognized as the world's finest hotel and residences by providing uncompromising service to our guests allowing the greatest of all luxuries - time. We make St. Regis Atlanta the best address by recruiting select staff and allowing them to creatively express their individual strengths through empowerment to provide thoughtful, bespoke service; creating indelible memories and inspiring loyalty beyond reason. Through innovation, we will exceed the expectations of our stakeholders, staff, residents, guests and community to responsibly outperform our competitors. By embracing the rich heritage of the St. Regis brand and crafting our own distinctive traditions, we will carry on a legacy of luxury. Allow us, The St. Regis Atlanta.
Location
88 West Paces Ferry Road Atlanta, GA 30305
Department
Housekeeping
Job Description
SUMMARY: To ensure smooth and efficient Housekeeping operations, Butler Team and Laundry area. Operate and Direct the Butler team as per the standards and procedures. Develop best practices to achieve departmental goals, hotel desire scores for GEI, financial targets, staff training and high employee morale. Lead by example, with hands on Management style. Motivate & empower team to consistently focus on our guests bespoke service and excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties will be assigned as required. oResponsible for impeccable cleanliness of guest rooms, corridors, and service areas. oEnsures total guest satisfaction in regard to personalized service and special requests. oResponsible for personal welfare of the guest. oSupervises and supports room attendant. oMonitors daily work assignments, productivity and standards. Ensure room inspections are conducted daily on vacant and occupied rooms. oEnsures proper record-keeping and communication verbally and in writing. oOrdering and maintains required par stock for linen, cleaning supplies and amenities in appropriate areas. oResponsible for department scheduling and productivity. oOrdering and maintains necessary par stock of all Food and Beverage items and related supplies in pantry area. oEnsures sound safety habits and enforces established security procedures. oCommunicates through responsible channels all problems pertaining to Engineering/maintenance problems as well as losses, damage breakage and all other irregularities. oMonitors special projects pertaining to specialty cleaning, decorating, and rehab. oAssures the proper handling of equipment and manages the daily use and distribution of all supplies. oEnsures professional conduct in general and proper etiquette by staff and self. oPatrols guest corridors to guarantee their perfect appearance and conditions. oIs familiar with the status of every guestroom on the floor. oProvides the front desk with clean rooms on a priority basis. oIs in constant communication with the Housekeeping, Front Desk and Concierge.
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. College students/graduate. Excellent oral and written communication skills. Multi task-oriented. Luxury level hotel experience. Practical and organized in a small work area. Ability to overcome unexpected obstacles through resourceful means. Neat, professional appearance and good personal hygiene. EDUCATION and/or EXPERIENCE College student/graduate. Luxury level hotel experience. Previous management position experience. LANGUAGE SKILLS oProficiency in English, written and verbal oSecond language a distinct advantage MATHEMATICAL SKILLS oStrong math skills to track budgeting PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs. Scan or monitor visually and audibly Manual/finger dexterity Sit at a desk Work indoors in an office WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals wi...
Company
As the crown jewel among luxury Buckhead hotels, The St. Regis Atlanta stands out as a true "in-town" luxury resort that is gracious in each finely crafted detail. Savor the inviting feel of a AAA Five Diamond boutique hotel along with the impeccable service that is uniquely St. Regis. Our Mission Statement - The St. Regis Atlanta will be recognized as the world's finest hotel and residences by providing uncompromising service to our guests allowing the greatest of all luxuries - time. We make St. Regis Atlanta the best address by recruiting select staff and allowing them to creatively express their individual strengths through empowerment to provide thoughtful, bespoke service; creating indelible memories and inspiring loyalty beyond reason. Through innovation, we will exceed the expectations of our stakeholders, staff, residents, guests and community to responsibly outperform our competitors. By embracing the rich heritage of the St. Regis brand and crafting our own distinctive traditions, we will carry on a legacy of luxury. Allow us, The St. Regis Atlanta.
Location
88 West Paces Ferry Road Atlanta, GA 30305
Department
Housekeeping
Job Description
SUMMARY: To ensure smooth and efficient Housekeeping operations, Butler Team and Laundry area. Operate and Direct the Butler team as per the standards and procedures. Develop best practices to achieve departmental goals, hotel desire scores for GEI, financial targets, staff training and high employee morale. Lead by example, with hands on Management style. Motivate & empower team to consistently focus on our guests bespoke service and excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties will be assigned as required. oResponsible for impeccable cleanliness of guest rooms, corridors, and service areas. oEnsures total guest satisfaction in regard to personalized service and special requests. oResponsible for personal welfare of the guest. oSupervises and supports room attendant. oMonitors daily work assignments, productivity and standards. Ensure room inspections are conducted daily on vacant and occupied rooms. oEnsures proper record-keeping and communication verbally and in writing. oOrdering and maintains required par stock for linen, cleaning supplies and amenities in appropriate areas. oResponsible for department scheduling and productivity. oOrdering and maintains necessary par stock of all Food and Beverage items and related supplies in pantry area. oEnsures sound safety habits and enforces established security procedures. oCommunicates through responsible channels all problems pertaining to Engineering/maintenance problems as well as losses, damage breakage and all other irregularities. oMonitors special projects pertaining to specialty cleaning, decorating, and rehab. oAssures the proper handling of equipment and manages the daily use and distribution of all supplies. oEnsures professional conduct in general and proper etiquette by staff and self. oPatrols guest corridors to guarantee their perfect appearance and conditions. oIs familiar with the status of every guestroom on the floor. oProvides the front desk with clean rooms on a priority basis. oIs in constant communication with the Housekeeping, Front Desk and Concierge.
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. College students/graduate. Excellent oral and written communication skills. Multi task-oriented. Luxury level hotel experience. Practical and organized in a small work area. Ability to overcome unexpected obstacles through resourceful means. Neat, professional appearance and good personal hygiene. EDUCATION and/or EXPERIENCE College student/graduate. Luxury level hotel experience. Previous management position experience. LANGUAGE SKILLS oProficiency in English, written and verbal oSecond language a distinct advantage MATHEMATICAL SKILLS oStrong math skills to track budgeting PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs. Scan or monitor visually and audibly Manual/finger dexterity Sit at a desk Work indoors in an office WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals wi...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Engineering/Maintenance/Grounds