Property Name
Ameristar Casinos
Job Title
LEAD GUEST SERVICE AGENT
Location
Colorado-Denver
Company Name
City
Black Hawk
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Accommodation
No
Industry
Casino
Position Categories
Administration, Customer Service
The Ameristar Career
Come and explore the exciting career opportunities with Ameristar Casinos. With over 7,500 dedicated TEAM MEMBERS at our eight casino hotel properties, Ameristar Casinos prides itself on delivering exceptional experiences to our guests. We recognize that this is due to the enthusiasm and dedication of our talented TEAM MEMBERS. They are the key to our success.
At Ameristar, we take pride in providing a positive and encouraging work environment where you can be and do your best. By providing ongoing coaching, mentoring and training, we encourage career growth and development. We recognize and reward dedicated and talented individuals and provide career advancement opportunities by promoting from within.
Like our valued guests, our TEAM MEMBERS come from all walks of life. We are dedicated to promoting an environment in which people of all cultures, backgrounds and lifestyles are valued and respected. We are proud of our team and believe that diversity makes us stronger and more successful.
If you are committed in delivering exceptional experiences to our guests then come and explore your next career opportunity with Ameristar Casinos.
Exceptional people. Exceptional experiences.
Job Description
Casino Overview:
The Ameristar Casino Resort Spa located in Black Hawk, Colorado is the premiere gaming, entertainment and resort destination of Colorado. Located 40 miles west of the mile high city of Denver in the foothills of the Rocky Mountains, Ameristar features an exciting casino, a variety of fine dining restaurants and a four diamond rated hotel.
Our 55,000 square foot gaming floor is home to around 1,500 of the newest slot products and the hottest games in the market. Our spacious 24 table pit includes the games of craps, blackjack and roulette. Ameristar also has the largest poker room in the state of Colorado.
At Ameristar, we offer our guests four exceptional dining options including our elegant Timberline Grill, the international Centennial Buffet, our flavorful Waypost Deli and the delicious Fireside Kitchen.
Ameristar’s luxurious full-service hotel incorporates 536 well-appointed rooms, including 64 suites, a roof-top pool with indoor and outdoor hot-tubs, a full-service luxury day spa and over 15,000 square-feet of meeting and event space.
Our eye-catching facilities are state-of-the-art but it’s our Ameristar Team that truly makes our operation special. At Ameristar, we take great pride in creating and facilitating a productive and winning culture. We recognize that the hard work and dedication of our Team Members has a positive impact on our property’s success, therefore we have created an environment in which our Team Members have all the tools and support they need to excel in their jobs and enjoy their Ameristar experience. To show our appreciation of our Team Members, we designed a competitive compensation and benefit package to promote the health and well being of our Team Members and their families. If you are seeking to join a winning team and the best gaming and hospitality property in Colorado, then Ameristar is your destination.
To make the commute from the Denver metro area to Ameristar easy, we offer discounted rates on bus tickets for our Team Members.
Guest Service Commitment
At Ameristar we are dedicated to providing the best gaming and hospitality experience in the industry. Our guests experience quality customer service in a fun and friendly atmosphere. Ameristar devotes valuable resources and training to all our Team Members to ensure the highest level of customer service is delivered to all our guests, each of our Team Members and anyone else who has a relationship with our company. By joining our team, we hope you facilitate these successes and provide the best guest service in the industry.
Safety Requirement:
Safety is a core value at Ameristar and vital to our operation. The ability to work safely and prevent personal injury is a key job requirement of every position and very important to our organization. If an unsafe condition is identified, each Team Member is expected to correct or report the condition.
Position Summary
The Guest Service Agent is responsible for efficient, courteous and attentive service to all guests, not only during check-in and check-out but also during the entire length of their stay.
Duties and Responsibilities
* Acts as a leader of the department working with and on behalf of the supervisory team.
* Keeps team members and department leaders well informed about hotel operations.
* Provides training and insight to guest service agents.
* Resolves guest issues and concerns.
* Responsible for the accurate check-in and check-out of each guest.
* Ensures that all guest contact is courteous, informative and thorough.
* Ensures that rooms are clean prior to issuing keys.
* Responsible for posting charges, settling folios for individual, groups and due-outs communicated through Housekeeping.
* Receives cash, checks, credit cards and comps in payment. Obtains proper approval and authorization.
* Maintains an operating bank, renders bills and issues change.
* Provides reservations for Casino/Hotel guests which include airline, restaurants, and special events both on and off the property.
* Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
* Responsible for the control of safe deposit transactions.
* Works closely with the executive hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
* Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner.
* Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service.
* Authorized to verity pre-approved room comping levels and authorized to change incorrect information.
* Performs duties of Bell Persons and telecommunications agents as required.
The Ameristar Casino Resort Spa located in Black Hawk, Colorado is the premiere gaming, entertainment and resort destination of Colorado. Located 40 miles west of the mile high city of Denver in the foothills of the Rocky Mountains, Ameristar features an exciting casino, a variety of fine dining restaurants and a four diamond rated hotel.
Our 55,000 square foot gaming floor is home to around 1,500 of the newest slot products and the hottest games in the market. Our spacious 24 table pit includes the games of craps, blackjack and roulette. Ameristar also has the largest poker room in the state of Colorado.
At Ameristar, we offer our guests four exceptional dining options including our elegant Timberline Grill, the international Centennial Buffet, our flavorful Waypost Deli and the delicious Fireside Kitchen.
Ameristar’s luxurious full-service hotel incorporates 536 well-appointed rooms, including 64 suites, a roof-top pool with indoor and outdoor hot-tubs, a full-service luxury day spa and over 15,000 square-feet of meeting and event space.
Our eye-catching facilities are state-of-the-art but it’s our Ameristar Team that truly makes our operation special. At Ameristar, we take great pride in creating and facilitating a productive and winning culture. We recognize that the hard work and dedication of our Team Members has a positive impact on our property’s success, therefore we have created an environment in which our Team Members have all the tools and support they need to excel in their jobs and enjoy their Ameristar experience. To show our appreciation of our Team Members, we designed a competitive compensation and benefit package to promote the health and well being of our Team Members and their families. If you are seeking to join a winning team and the best gaming and hospitality property in Colorado, then Ameristar is your destination.
To make the commute from the Denver metro area to Ameristar easy, we offer discounted rates on bus tickets for our Team Members.
Guest Service Commitment
At Ameristar we are dedicated to providing the best gaming and hospitality experience in the industry. Our guests experience quality customer service in a fun and friendly atmosphere. Ameristar devotes valuable resources and training to all our Team Members to ensure the highest level of customer service is delivered to all our guests, each of our Team Members and anyone else who has a relationship with our company. By joining our team, we hope you facilitate these successes and provide the best guest service in the industry.
Safety Requirement:
Safety is a core value at Ameristar and vital to our operation. The ability to work safely and prevent personal injury is a key job requirement of every position and very important to our organization. If an unsafe condition is identified, each Team Member is expected to correct or report the condition.
Position Summary
The Guest Service Agent is responsible for efficient, courteous and attentive service to all guests, not only during check-in and check-out but also during the entire length of their stay.
Duties and Responsibilities
* Acts as a leader of the department working with and on behalf of the supervisory team.
* Keeps team members and department leaders well informed about hotel operations.
* Provides training and insight to guest service agents.
* Resolves guest issues and concerns.
* Responsible for the accurate check-in and check-out of each guest.
* Ensures that all guest contact is courteous, informative and thorough.
* Ensures that rooms are clean prior to issuing keys.
* Responsible for posting charges, settling folios for individual, groups and due-outs communicated through Housekeeping.
* Receives cash, checks, credit cards and comps in payment. Obtains proper approval and authorization.
* Maintains an operating bank, renders bills and issues change.
* Provides reservations for Casino/Hotel guests which include airline, restaurants, and special events both on and off the property.
* Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
* Responsible for the control of safe deposit transactions.
* Works closely with the executive hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
* Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner.
* Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service.
* Authorized to verity pre-approved room comping levels and authorized to change incorrect information.
* Performs duties of Bell Persons and telecommunications agents as required.
Job Requirements
* Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred.
* A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial.
* Must be able to stand/walk 100% of shift.
* Ability to sustain a high level of confidentiality and professionalism
* Ability to maintain a high level of energy.
* Demonstrate strong leadership and organizational skills.
* Ability to communicate written and verbal information effectively.
* Ability to provide excellent customer service skills.
* Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
* High school diploma or equivalent required
* Prior hospitality or related industry experience preferred. Must be able to obtain and maintain a Colorado Gaming License at all times.
* A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial.
* Must be able to stand/walk 100% of shift.
* Ability to sustain a high level of confidentiality and professionalism
* Ability to maintain a high level of energy.
* Demonstrate strong leadership and organizational skills.
* Ability to communicate written and verbal information effectively.
* Ability to provide excellent customer service skills.
* Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
* High school diploma or equivalent required
* Prior hospitality or related industry experience preferred. Must be able to obtain and maintain a Colorado Gaming License at all times.