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Sales Administrative Assistant
Embassy Suites San Diego Bay
US - CA - San Diego

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving�yet stable, consistent, enduring. It is a high - performance culture where innovation and entrepreneurial - spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.
Job Description
Assist the Sales Team in the administrative functions required for effective hotel sales and management.

oAct as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
oUses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
oAnswer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
oDistribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
oHandle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
oOrganize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
oComply with attendance rules and be available to work on a regular basis.
oPerform any other job related duties as assigned.

Experience, Skills and Knowledge
oHotel experience preferred.
oHigh School Diploma, Bachelor's Degree preferred.
oBasic administrative knowledge such as business letters, formats and telephone etiquette.
oAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
oAbility to access and accurately input information into a computer using Microsoft Office Suite.
oAbility to follow written and verbal instructions.
oAbility to stand and/or sit and continuously perform essential job functions for duration of shift.
oAbility to set-up and maintain filing systems.
oCommand of the English language both written and verbal.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

 
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