Catering & Conference Services Coordinator
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Coordinator ? Catering, Conference Services &/or Events
At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Coordinator ? Catering, Conference Services &/or Events will ensure an engaged team, efficient operations ? and service that exceed the expectations of every client.
Hotel Overview: The Fairmont Orchid Hawaii is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children's program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Director and Manager ? Catering, Conference Services &/or Events, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Act as departmental liaison with customers, in absence of Manager/Director
* Effectively respond to general inquiries and direct/handle them appropriately
* General Document production and distribution; to include but not limited to ? contracts, amenity requests, turnover letters, BEO's, pre-convention booklets, group resumes, daily event boards, etc
* General activities; to include but not limited to ? process deposit checks, faxing and retrieving of departmental documents, mailing outbound materials, checking inbound mailboxes, monitor VIPs, ensure cut off dates, create booking files, lobby board postings, daily signage, meeting agendas/minutes, purchase orders, etc
* Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently
* Obtain/confirm event-related information (to include, but not limited to ? meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner
* Handle internal events efficiently, to allow for revenue generation maximization while still addressing internal needs
* Conduct any/all site inspections as required. Able to handle ?walk-in' inquiries
* Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department
* Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
* Additional responsibilities, as outlined by Director, Assistant Director or Manager
At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Coordinator ? Catering, Conference Services &/or Events will ensure an engaged team, efficient operations ? and service that exceed the expectations of every client.
Hotel Overview: The Fairmont Orchid Hawaii is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children's program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Director and Manager ? Catering, Conference Services &/or Events, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Act as departmental liaison with customers, in absence of Manager/Director
* Effectively respond to general inquiries and direct/handle them appropriately
* General Document production and distribution; to include but not limited to ? contracts, amenity requests, turnover letters, BEO's, pre-convention booklets, group resumes, daily event boards, etc
* General activities; to include but not limited to ? process deposit checks, faxing and retrieving of departmental documents, mailing outbound materials, checking inbound mailboxes, monitor VIPs, ensure cut off dates, create booking files, lobby board postings, daily signage, meeting agendas/minutes, purchase orders, etc
* Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently
* Obtain/confirm event-related information (to include, but not limited to ? meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner
* Handle internal events efficiently, to allow for revenue generation maximization while still addressing internal needs
* Conduct any/all site inspections as required. Able to handle ?walk-in' inquiries
* Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department
* Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
* Additional responsibilities, as outlined by Director, Assistant Director or Manager
* Previous experience within luxury market, in similar or related role, preferred
* Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred)
* University/College degree in a related discipline preferred
* Excellent communication skills, both written and verbal required
* Strong leadership, excellent interpersonal skills, and problem solving abilities
* Highly responsible, reliable and ethical. A reputation for honesty and integrity
* Ability to multi-task and take direction from multiple sources; while still prioritizing and maintaining control over workload
* Team player who is results oriented and highly motivated self-starter
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Ability to work days, nights and weekend; when necessary
Visa Requirements: Candidates must be currently authorized to work in the United States.
* Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred)
* University/College degree in a related discipline preferred
* Excellent communication skills, both written and verbal required
* Strong leadership, excellent interpersonal skills, and problem solving abilities
* Highly responsible, reliable and ethical. A reputation for honesty and integrity
* Ability to multi-task and take direction from multiple sources; while still prioritizing and maintaining control over workload
* Team player who is results oriented and highly motivated self-starter
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Ability to work days, nights and weekend; when necessary
Visa Requirements: Candidates must be currently authorized to work in the United States.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Administration