Company Name:	Mandarin Oriental, Boston
Contact Type:	Employer

Job Description:	Scope of Position The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. Organizational Structure The Spa Concierge will report directly to the Spa Concierge Supervisor.Assitant Manager * Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. * Keep work area clean and neat at all times. * Must follow all Standards and Procedures as taught by trainers or Spa Assistant Manager. * To ensure that a high standard of service is maintained throughout the Spa. * To maintain inventory of supplies for the operations of the spa reception * Must have the ability to courteously interact and answer all spa and hotel related questions with guests. * To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times. * Processes incoming and outgoing packages, i.e., FedEx, UPS, etc. * Oversees incoming and outgoing guest and spa colleague business-related faxes. * To aim to give the guests the best possible service, and make each guest feel important. * Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy. * Ensure that the reception area is tidy, clean and stocked at all times. * Ensure the completion of confirmation phone calls for the next business day * To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance. * To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Director. * To assist in the smooth flow of the guests journey throughout the day. * To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa. * To perform opening and closing duties. * To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products. * Prepare gift certificates and make pre-payment arrangements * To attend daily line-ups, weekly and monthly spa meetings.
Job Requirements:	Additional Core Competencies * Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. * Must be self-motivated. * Must be flexible and able to work efficiently under pressure. * Must work in a safe, prudent and organized manner. * Must have mathematical skills, technical aptitude and spa knowledge. * Knowledge of specific spa industry applications is desirable, such as spa soft. * Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, PBX/Switchboard and Springer Miller * Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel. * Must have knowledge of current spa trends in the industry * Must be able to relate to all levels of management and colleagues. * Must have excellent interpersonal and communication skills * Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment. * Must be open to learning about treatments and concepts that derive from other cultures. * To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. * To be adaptable and accountable for all actions. * Consistently strive for a higher level of achievement both personally and professionally * Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction. * Must be willing to be proactive, take initiative and be held accountable when dealing with guests. * Must be comfortable handling cash, checks, credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable.
Management Position?	No
Entry-Level Position?	No
Work Permit Needed?	Applicants who do not already have legal permission to work in the United States will not be considered.
Job Available:
Industry Categories :	Spa
Position Categories :	Spa

Salary Range:
Bonus Plan?	No
Accommodation?	No
Other:

Apply Online