Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our employees are our most valued resource.  Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.

At Doubletree Suites by Hilton | Houston by the Galleria, we foster a creative, energetic work environment where team members are welcomed and appreciated. Our people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DTS.

We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment venues and within close proximity to Reliant Center, Museum District, Houston Zoo, Toyota Center, Minute Maid Park and the Verizon Wireless Theater. We are also just minutes away from Houston's Central Business District, and both Hobby Airport and George Bush Intercontinental Airport are only 30-45 minutes away.

The Concierge is a member of the Front Office team and is an expert in handling a variety of critical guest needs. Whenever possible, the Concierge is expected to strive to make the impossible achievable for our guests by relying on contacts with local merchants and service providers. You must demonstrate your knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance the stay of our guests. In particular, you are to warmly greet and assist guests with various tasks. You will answer questions or make arrangements on items such as transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, and any other needs. You will also give directions to meetings and events within the hotel as well as explain hotel facilities. Finally, you are expected to assist guests with receipt of facsimiles, mail, messages and packages and help them process such communications and shipments. Concierge responsibilities include guest recognition functions and recovery/resolution of guest issues. The Concierge is responsible for providing 5 star services to all guests and colleagues.

Other job related duties as assigned by management to include cross training.

Full time team members are eligible for an array of generous benefits, which include health insurance, dental, and vision options with eligibility the first of the month following 90 days of employment, free basic life insurance, 401k, free uniforms, one week of paid vacation your first year and two weeks the second year, paid sick time, paid holidays, optional short and long term disability, FSA/Dependent Care Accounts, free parking, direct deposit.

Education High school or equivalent education required. Bachelor's Degree preferred. Experience One to two years in a public contact position. Must have excellent customer service skills and be enthusiastic, personable, and detail oriented. Must meet attendance requirements flexible schedule including weekends and holidays. Constant standing, stooping, twisting, reaching and attention to detail. Frequent hearing and speaking on the telephone and in person. Frequent handling, grasping. Computer literate. Read, write and speak English fluently. Knowledge of a 2nd language or culture preferred. Must be able to perform all the essential functions of the job.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.