The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

¨ Responds to all guest requests appropriately

¨ Depending upon the volume, is responsible for
servicing an assigned number of guest rooms

¨ Keeps the supply cart neat and organized at all times

¨ Checks all equipment prior to and after its use to
ensure that it is in good working order

¨ Removes room service tables and trays from guest rooms

¨ Hand in any articles to a supervisor or return it to
the dispatchers office

Hotel Specific Primary Tasks

¨ Must be able to convey information and ideas clearly
¨ Must be able to evaluate and select among alternative
courses of action quickly and accurately.
¨ Must work well in stressful, high pressure situations.
¨ Must be effective at listening to, understanding and
clarifying the concerns and issues raised by co-workers
and guests.
¨ Bilingual helpful
¨ Approach all encounters with guests and employees in a
friendly, service oriented manner.
¨ Maintain regular attendance in compliance with Hotel
standards, as required by scheduling which will vary
according to the needs to the hotel.
¨ Maintain high standards of personal appearance and
grooming, which include wearing the proper uniform and
nametag when working.
¨ Comply at all times with Hotel standards and
regulations to encourage safe and efficient hotel
operations.
¨ Thorough clean and re-stock guest rooms per 8 hour
shift
¨ Complete all pre-cleaning duties, including but not
limited to, guest supplies, cleaning supplies and linen
for housekeeping cart set up.
¨ Remove all trash and dirty linen for all guest rooms.
¨ Report all lost and found items to Housekeeping
Supervisor immediately.
¨ Keep all hallways, public areas and closets clean,
neat, swept and vacuumed.
¨ Prepare housekeeping cleaning cart for next days use.
¨ Report all guests borrowed items (i.e. irons/boards,
hair dryers, etc) to Houseperson for save return back to
Housekeeping Supervisor/Manager.
¨ Report any maintenance repairs immediately to
Housekeeping Supervisor/Manager
¨ Maintain 97% room quality as minimum standard
¨ Wear back belt at all times when working.
¨ Sign in and out Master keys in key control log in
housekeeping
¨ Report room status of all check-outs at 1:00PM to
Housekeeping.
¨ Follow all procedures as outlined by the Executive
Housekeeper
¨ Other duties as required.

Job Requirements

Must be able to stand/walk up to hours per day.

Must be able to lift up to 30 pounds and push/pull up to
100 pounds.

Ability to work flexible hours including evenings,
weekends and holiday.

Ability to communicate in English in preferred but not
required.