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About Concord
Concord Hospitality Enterprises Company is an award winning hotel management and development company. Through the combined efforts of over 2,600 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in. Job Description Summary Administers, directs, and controls the operations of the Hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Concord Hospitality. Responsibilities Other duties may be assigned - If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures. - Keep open communication between managers and associates. - Provides disciplinary action when, and if, necessary. - Provides associates with the tools they need to perform their jobs. - Takes immediate actions on problems that are encountered in the Hotel. - Participates and conduct the following a. Weekly Leadership Team meetings b. property MOD program c. weekly staff meetings - Promote teamwork and associate morale. - Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. - Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and Concord/local SOPs. - Ensures accurate records and reports all OSHA information required by law. - Responsible for generating annual hotel budget and monitors period profit and loss statement. - Monitors department salary and hourly wage structure. - Coordinates Management Orientation Program. - Interviews and hires new personnel as last interview in process. - Reviews, approves, and makes final decision on all terminations. - Evaluates assigned staff performance on a, ninety day, and annual basis. - Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization. - Learns, understands, and refers to the Standard Operating Procedures. - Knows department fire prevention and emergency procedures. - Follows safety and security procedures and rules. - Adheres to all policies and procedures. - Project enthusiastic, optimistic, helpful attitude. - Assist other Leadership Team members and/or managers when needed. - Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook. - Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and Concord Hospitality service standards are achieved. - Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers. - Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. - Ensures Accounting Manager follows up on billing problems. - Understand competitive market conditions and communicate this information with the Director of Sales and Catering. - Participate in developing hotels direct sales plan/pricing strategy. Ensure group-meeting arrangements are completed and executed. - Investigate lost or turndown business. - Represent the hotel in the market ant develop relationships with key accounts. - Review inventory control and selling strategy daily. - Oversee comp rooms and charity donations inquiries. - Handle local media inquiries regarding advertising, questioning, and representation. - Oversee coding and signing of hotel promotion rebate charges along with process of check requisitions. - Ensure budgeted revenues and profits are achieved. - Ensure accounting policies are in place. - Perform hands-on duties as needed to deliver guest services. - Ensure meal service meets proper food handling sanitation requirements. - Responsible for sanitation standards via monthly inspections of 25 guest rooms, public areas, grounds, storage/work areas and all kitchen areas. - Ensure that preventative maintenance programs are completed on schedule and meet brand and Concord Hospitality quality standards. - Ensure that energy conservation programs are in place. - Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros system. - Become involved in community affairs and government - i.e. Councils, local hotel associations and local charities. - Check call accounting system regularly. Review phone charges to ensure proper billing. - Assist Engineering Manager by planning redo projects determine recommended scope for work outside of the general redo resolve redo related problems with Engineering Manager. - Assist in development of requests and budgets for CAPEX complete MSRs ensure CAPEX projects have proper authorization. - Review invoices for major projects resolve problems as necessary. - negotiate service contracts with vendors, review bids and make recommendations periodically check on service quality track expiration of local contracts and license renewals. - Solicit and review bids for improvement projects secure approval of funds. - Work to resolve legal issues related to standard warranty process for building damage. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. |
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