The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Purpose:

The Hotel Technology Implementations Specialist (HTIS)
partners with the IT Project Manager (ITPS) to execute
projects from start to finish working with internal
teams including support and hotel Associates to meet
timelines, coordinate technology deployment, and
develop/coordinate documentation. The HTIS is
responsible for ensuring all technology implementations
have the least amount of impact on the business of the
hotel. The ideal candidate will possess both hospitality
industry experience and technical skills.

Primary Tasks:
* Typically requires overnight domestic and
international travel up to 75% of the time.
* Assists hotels in all aspects of deploying technology
in a production environment, including coordinating with
third-party vendors for required go-live components.
* Sets up and installs computer hardware and software on
site. Ensures proper operation of the computer
equipment, troubleshooting hardware or software issues
while on site.
* Conducts end-user staff and management training
classes to ensure a smooth installation process and
minimize post-installation support requirements.
* Maintains continuity of technology by documenting and
communicating actions, irregularities, and ongoing needs
that pertain to implementations.
* Remains abreast of changes in user, system software
and hardware requirements.
* Documents and updates implementation
details/configuration and conducts turnover to support
properties.
* Develops and maintains documentation/procedures for
the configuration and maintenance of hotel-based systems
and other regular activities related to this job.

Job Requirements

* Hospitality work experience is a plus.

* Knowledge of POS and PMS systems is a plus.

* Valid passport is required.

* Bachelor?s Degree in Information Systems or related
fields or training in Information Technology or related
or equivalent work experience.

* Working knowledge of Microsoft environment including
Windows operating systems & office related products

* Working knowledge of non-Microsoft software
applications in a pc environment, i.e. Antivirus,
Reporting Software, third party tools, and remote
control software

* Individual must be skilled in the purpose, procedures
and requirements of basic networking.

* Individual must have working knowledge of the TCP/IP
network protocol.

* Individual must be able to take ownership of areas of
responsibility and make recommendations and decisions on
the improvement and operation of those areas.

* Individual must be customer focused and have a clear
understanding of their service role in the corporation.

* Individual must interact extensively with all levels
of Omni Hotels & Resorts management and is required to
act in a professional and confidential manner.

* Ability to partner and communicate well with internal
and external business partners (hotels/vendors).

* Individual must be able to deal effectively with a
wide variety of users.