Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

• Willingness to accept the most effective role.
• Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
• Ensures and implements all Spa Ritual traditions and standards.
• Performs all massage and body treatments as licensed to the highest level of professionalism.
• Follows spa service traditions to ensure service standards and consistency are met.
• Ensures spa atmosphere remains consistent with brand.
• Has excellent knowledge of all spa services and retail, educates and sells retail to guest and meets all retail sales goals.
• Has an awareness of the importance of intention in their work on a daily basis.
• Has excellent knowledge of the muscles and body, its structure and functions and can adapt each treatment according to the needs of the guest.
• Is knowledgeable on proper body and massage techniques and any contraindications.
• Remains updated on how to perform each treatment with consistency.
• Participates in regularly scheduled massage and spa team meetings and cross-training opportunities.
• Participate in any required trainings and implement practices that are taught.
• Performs housekeeping duties as assigned in spa and treatment room.
• Ensures spa reception area, serenity room, and treatment rooms are clean and maintained.
• Promotes spa and services as assigned in lodge and community.
• Ensures all state and company sanitation requirements are met and followed.
• Takes care of his/her own well-being by having good skin care and wellness practices.
• Current with the industry trends.
• Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

• High school diploma or equivalent.
• Diploma from state approved Massage training program.
• Holds current state massage license.
• Experience as massage therapist or advanced massage training education preferred.
• Previous customer service/hospitality/retail sales experience preferred.
• Basic computer skills and knowledge of spa software.
• Excellent interpersonal skills, effective communication, and time management.
• Ability to work in a team environment with professional demeanor.
• Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals
• Basic math skills with ability to add, subtract, multiply, and divide..
• Must be flexible regarding scheduling as it is based on business demands.
• Flexibility to be cross-trained in other spa functions/services.
• Successful completion of criminal background check and drug screen.

PHYSICAL REQUIREMENTS:
• Able to lift or push up to 30 pounds, bending, stretching, and able to sit or stand for long periods of time.
• Ability to perform all licensed services.