The Ameristar Career
Come and explore the exciting career opportunities with Ameristar Casinos. With over 7,500 dedicated TEAM MEMBERS at our eight casino hotel properties, Ameristar Casinos prides itself on delivering exceptional experiences to our guests. We recognize that this is due to the enthusiasm and dedication of our talented TEAM MEMBERS. They are the key to our success.
At Ameristar, we take pride in providing a positive and encouraging work environment where you can be and do your best. By providing ongoing coaching, mentoring and training, we encourage career growth and development. We recognize and reward dedicated and talented individuals and provide career advancement opportunities by promoting from within.
Like our valued guests, our TEAM MEMBERS come from all walks of life. We are dedicated to promoting an environment in which people of all cultures, backgrounds and lifestyles are valued and respected. We are proud of our team and believe that diversity makes us stronger and more successful.
If you are committed in delivering exceptional experiences to our guests then come and explore your next career opportunity with Ameristar Casinos.
Exceptional people. Exceptional experiences.
Job Description
Our philosophy at Ameristar Casinos is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.
Safety Requirement:
Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.
Position Summary:
Oversee the performance and coordination of all work by all dining room personnel.
Job Requirements
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Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc.
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Adhere to established department and property policies and procedures regarding guest service standards.
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Coach, monitor, and develop team members for improved performance.
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Assists in training employees.
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Maintains open communication between all personnel working in the dining room.
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Acting Manager in the absence of the Restaurant Manager.
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Assigns stations and job duties.
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Assist in controlling labor cost for the restaurant/ buffet.
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Understand and demonstrates Management’s point of view.
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Insure employee safety.
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Responsible for the cleanliness of all side stations, tableware, floors, salt and pepper, sugar, etc.
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Encourages teamwork in the department.
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Coaches and counsels those not meeting standards.
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Treats each individual with care, dignity, fairness, respect and recognition.
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Coaches, counsels, and terminates, when necessary, those not meeting standards.
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Visits with guests a minimum of five minutes every hour.
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Ensure that all Team Members are knowledgeable of and adhere to all ACVI and Ameristar Casinos, Inc. Service Standards.
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Always conduct yourself in a professional manner by following the policies and procedures of Ameristar Casinos, Inc.
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All other duties as assigned.
Required Knowledge and Skills:
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Good verbal and written communication
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Good customer service skills
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Maturity and sound judgment
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State Gaming Permit
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ABC License
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TIPS certified
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SafeServ Certification or similar program
Required Natural Behaviors:
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Must be able to stand for a minimum eight (8) hour shift.
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Locations on casino floor are noisy and smoky.
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Will also encounter intoxicated guests frequently.
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Provide representation of department in specific project and company meetings.
Required Education and Work Experience:
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High School Diploma, some college preferred
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Three (3) years food experience.
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One (1) year supervisory experience.
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Comprehensive food knowledge, which includes Profit and Loss Statements, cost control, training, inventory control and sanitation.