Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES: Willingness to accept the most effective role Ensures and implements all Spa Ritual traditions and standards Performs all skin care and waxing services, as licensed, to the highest level of professionalism Follows spa service traditions to ensure service standards and consistency are met Ensures spa atmosphere remains consistent with brand Has excellent knowledge of all spa services and retail Has an awareness of the importance of intention in their work on a daily basis Has excellent knowledge of the skin, it’s anatomy, functions, and common issues and can adapt each treatment according to the needs of the guest Has excellent knowledge of skin care products used in spa; their purpose and treatment Is knowledgeable on proper waxing techniques Remains updated on how to perform each treatment with consistency Participates in regularly scheduled esthetic and spa team meetings and cross-training opportunities Participate in any required trainings and implement practices that are taught Educates and sells skin care to guest and meets all retail sales goals Performs housekeeping duties as assigned in spa and treatment room Ensures spa reception area, serenity room, and treatment rooms are clean and maintained Promotes spa and services as assigned in lodge and community Ensures all state and company sanitation requirements are met and followed Takes care of his/her own well-being by having good skin care and wellness practices Current with the industry trends

QUALIFICATIONS: High school diploma or equivalent Diploma from approved Esthetic program Holds current state skin care license Experience as an Esthetician or advanced skin care training preferred Previous customer service/hospitality experience Previous retail sales experience preferred Basic computer skills and knowledge of spa software Excellent interpersonal skills, effective communication, and time management Ability to work in a team environment with professional demeanor Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals; Basic math skills with ability to add, subtract, multiply, and divide. Must be flexible regarding scheduling as it is based on business demands Flexibility to be cross-trained in other spa functions/services
PHYSICAL REQUIREMENTS: Able to lift or push up to 30 pounds, bending, stretching, and able to stand for long periods of time Ability to perform all licensed services