Company Name:	Disneyland Resort
Contact Type:	Employer

Job Description:	At the Disneyland® Resort, Guests have the opportunity to experience not only our magical Parks and Resort Hotels, but our legendary service as well. That service begins with their very first phone call to a Reservation Sales Agent. Assisting Guests in purchasing tickets and vacation packages designed to create a magical vacation experience just for them, Reservation Sales Agents provide the first touch of magic in a personalized Disneyland® Resort experience. The starting rate for a Reservation Sales Agent is $11.65/hour. Responsibilities of the Reservation Sales Agent include providing excellent Guest service, handling high call volume, using a computerized reservation system, having a detailed level of knowledge about the Disneyland Resort, following cash handling procedures, making reservations for Guests as needed and managing a daily ticket inventory. You must be at least 18 years of age to be considered for this role High school degree or equivalent Proven 2 plus years of sales experience in a service-oriented environment Demonstrative strong service and consultative skills Demonstrated strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems Demonstrated strong verbal, interpersonal and listening skills Demonstrated ability to develop effective relationships and partnerships Demonstrated ability to work in a structured environment Ability to be flexible with work schedule, to support the following operating hours Monday through Sunday 7:00 am to 10:00 pm This role is Part Time and requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays Proven Bilingual Skills (Spanish) Proven Sales or Service experience in a call center environment Demonstrated knowledge of Disney products and services Demonstrated knowledge of the Travel Trade Industry Proven strong sales and closing skills and the ability to overcome objections Proven ability to be comfortable with asking questions and explaining product options Proven ability to analyze complex Guest requirements, including special itinerary planning needs to provide an optimal Disney solution Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred. Proven Bilingual Skills (Spanish) Proven Sales or Service experience in a call center environment Demonstrated knowledge of Disney products and services Demonstrated knowledge of the Travel Trade Industry Proven strong sales and closing skills and the ability to overcome objections Proven ability to be comfortable with asking questions and explaining product options Proven ability to analyze complex Guest requirements, including special itinerary planning needs to provide an optimal Disney solution Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred. SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles. SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page. IMPORTANT: You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status. KEYWORD: DLR Casting
Job Requirements:	You must be at least 18 years of age to be considered for this role High school degree or equivalent Proven 2 plus years of sales experience in a service-oriented environment Demonstrative strong service and consultative skills Demonstrated strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems Demonstrated strong verbal, interpersonal and listening skills Demonstrated ability to develop effective relationships and partnerships Demonstrated ability to work in a structured environment Ability to be flexible with work schedule, to support the following operating hours Monday through Sunday 7:00 am to 10:00 pm This role is Part Time and requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays
Management Position?	No
Entry-Level Position?	Yes
Work Permit Needed?	Applicants who do not already have legal permission to work in the United States will not be considered.
Job Available:
Industry Categories:	Travel/Tourism
Position Categories:	Sales & Marketing

Salary Range:
Bonus Plan?	No
Accommodation?	No
Other:

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