Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments with headquarters in Dallas, TX. ; New York, NY; Vancouver, Canada and London, England.  The company's is one of the industry's leaders in the management and marketing of a high-quality, dynamic portfolio which includes illustrious hotel brands throughout the United States, Canada and Europe such as Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Marriott. In addition, Highgate Hotels owns and/or manages a number of distinguished independent hotels including the notable Park Central in New York and the renowned Parc 55 in San Francisco. The company's current portfolio includes over 40 hotels globally, totaling more than 19,000 rooms, each designed to offer unique experiences for astute travelers.
   
Highgate Hotels is a fully integrated hotel company made up of over 10,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal.

We are currently seeking an Assistant Manager - Front
Office who will oversee the daily operation of the Front
Office, PBX, and Uniformed Services in conjunction with
the Director of Front Office. We are
seeking a hands-on manager that is team oriented and
willing to work side by side with Staff and Department
Heads alike. Must ensure that information is distributed
to staff and guests and that guest issues are quickly
resolved. Provides direction and leadership to maximize
revenue opportunities and guest satisfaction levels to
the standards set by the Hotel.

Respond to all guests requests, complaints
and/or accidents presented at the Front Desk or through
reservations, comment cards, letters and/or phone calls,
in an attentive, courteous and efficient manner. Follow
up to ensure guest satisfaction.

* Motivate, coach, counsel and discipline all Guest
Services personnel according to Highgate Hotel S.O.P.'s.

* Prepare and conduct all Front Office interviews and
follow hiring procedures according to Highgate Hotel
S.O.P.'s.

* Develop employee morale and ensure training of Front
Office personnel.

* Maximize room revenue and occupancy by reviewing
status daily. Analyze rate variance, monitor credit
report and maintain close observation of daily house
count. Monitor selling status of house daily, i.e. flash
report, allowances, etc.

* Attend daily and monthly Rooms Merchandizing meetings.

* Participate in required M.O.D. program as scheduled.

* Review Front Office's staff's worked hours for payroll
compilation and submit to Accounting on a timely basis.

* Prepare employee Schedule according to business
forecast, payroll budget guidelines and productivity
requirements.

* Ensure that no-show revenue is maximized through
consistent and accurate billing.

* Maintain Highgate Hotel S.O.P.'s regarding Purchase
Orders, vouchering of invoices and checkbook accounting.

* Ensure that Wage Progress, Productivity and the Ten
Day Forecast are completed on a timely basis according
to Highgate Hotel S.O.P.'s.


* Work closely with Accounting on follow-up items, i.e.,
returned checks, rejected credit cards, employee
discrepancies, etc.

* Operate all aspects of the Front Office computer
system, including software maintenance, report
generation and analysis, and simple programming.

* Monitor proper operation of the P.B.X. console and
ensure that employees maintain Highgate Hotel S.O.P.'s
in its use.

* Ensure staff greet and welcome all guests approaching
the Front Desk in accordance with Highgate Hotel
S.O.P.'s.

* Ensure implementation of all Highgate Hotel policies
and house rules. Understand hospitality terms.

* Ensure sign off of all Service Standards by Position
for Front Office staff.

* Assist in preparation of revenue and occupancy
forecasting.

* Ensure logging and delivery of all messages, packages,
and mail in a timely and professional manner.

* Must maintain constant communication with
Housekeeping, Reservations and the Credit Manager.

* Operate radios efficiently and professionally in
communicating with hotel staff. Ensure the proper use of
radio etiquette within the department.

* Ensure correct and accurate cash handling at the Front
Desk.

* Follow and enforce all Highgate Hotel credit policies.

* Ensure that employees are, at all times, attentive,
friendly, helpful and courteous to all guests, managers
and other employees.

* Maintain and monitor "Lost and Found" procedures and
policies according to Highgate Hotel standards.

* Establish and maintain key control system.

* Ensure participation within department for monthly
Highgate Hotel team meeting.

* Focus the Guest Services Department on their role in
contributing to the Guest Service and audit scores.

* Monitor all V.I.P.'s, special guests and requests.

* Maintain required pars of all front office and
stationary supplies.

* Review daily Front Office work and activity reports
generated by Night Audit.

* Review Front Office log book and Guest Request log on
a daily basis.

* Be familiar with all corporate sponsored programs such
as airline mileage, Triple Upgrade, or V.I.P. programs,
and the standards and procedures for each.

* Maintain an organized and comprehensive filing system
with documentation of purchases, vouchering, schedules,
forecasts, reports and tracking logs.

* Conduct meetings according to Highgate Hotel standards
as required by management.

* Maintain a warm and friendly demeanor at all time