Corporate Overview
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients' expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
We provide the framework and structure you would expect from an industry leading hospitality operator and balance it with a sense of entrepreneurial spirit that defines who we are - freedom from rigid structure, the ability to think without boundaries, a sense of ownership and access to the most sophisticated tools in an environment that is built for success. We seek talented leaders who think independently, are prepared to move beyond implementing someone else's plan and are ready to create their own.
Job Description
Essential Functions and Responsibilities:
· Answering incoming Reservations Calls and maximize rate for all reservations, through selling of Accommodations, Spa, Golf, and Dining Outlets.
· Answering guest emails to the hotel website and corresponding with guests.
· Anticipate guests' needs, respond promptly and acknowledge all guests.
· Upselling guests to unique experiential packages, deluxe suite upgrades, and additional amenities
· Making note of special requests and coordinating any special needs to ensure the perfect guest experience.
· Maintaining PMS profiles by merging duplicates, updating information, providing history for frequent guests.
· Assisting Group Rooms Coordinator with inputting group rooming lists
· Assisting Sales & Marketing team with coordinating VIP reservations, including blocking to the best available rooms, marking their correct VIP code in their profile, and ensuring the entire hotel staff is aware of any special needs.
· Is fully aware of hotel sponsored promotions and provides the Reservations Manager and Director of Revenue Manager with knowledgeable insight on guest feedback.
· Promote a high quality image of our resort and market it as the best located property in northern Virginia, while demonstrating professionalism to both clients and colleagues.