Environmental Services Operations Manager-Second Shift (ref. 6920)
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Job Details
Position Summary:
Provides direct leadership and guidance to staff in healthcare environment to ensure that high level of cleanliness, quality and service is achieved and maintained. Assist with The Joint Commission (TJC) compliance.
Essential Duties and Responsibilities:
Customer Relations
* Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments.
Operation Excellence
* Attends on going staff development and training courses as offered by company and facility to develop better leadership skills and get promoted.
* Participate in department safety and maintain a safe work environment at all times.
People Management
* Coaching hourly employees.
* Encourages and nurtures associate creativity and innovation within the Crothall healthcare program.
* Assign personnel to established work areas of project duties.
* Reviews duty lists with regular and relief associates periodically.
Administration
* Plan and coordinate project work to ensure that proper frequencies are maintained.
* Ensures duty lists are revised and current at all times.
* Monitor daily equipment use, cleaning and maintenance.
Education, Training and Experience:
Preferred
* High School Diploma, GED preferred or equivalent combination of education and experience.
Particular Knowledge, Skills, and Abilities:
* Ability to communicate effectively in written formal and oral presentations from hourly staff to CEO level.
* Ability to multi-task and establish priorities
* Must possess excellent customer service skills
* Ability to maintain organization and control in an ever-changing environment
* Must exhibit self initiative, accountability, flexible and good leadership skills
* Must possess a thorough knowledge of contract administration and office procedures
* Must understand and conceptualize working knowledge of EVS to meet established goals and objectives
* Must be proficient in the use of Windows based office software including but not limited to Microsoft Office, word, Excel, PowerPoint and outlook.
Working Conditions:
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes or airborne particles, and vibration. The noise level in the work environment is usually very loud.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.
Provides direct leadership and guidance to staff in healthcare environment to ensure that high level of cleanliness, quality and service is achieved and maintained. Assist with The Joint Commission (TJC) compliance.
Essential Duties and Responsibilities:
Customer Relations
* Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments.
Operation Excellence
* Attends on going staff development and training courses as offered by company and facility to develop better leadership skills and get promoted.
* Participate in department safety and maintain a safe work environment at all times.
People Management
* Coaching hourly employees.
* Encourages and nurtures associate creativity and innovation within the Crothall healthcare program.
* Assign personnel to established work areas of project duties.
* Reviews duty lists with regular and relief associates periodically.
Administration
* Plan and coordinate project work to ensure that proper frequencies are maintained.
* Ensures duty lists are revised and current at all times.
* Monitor daily equipment use, cleaning and maintenance.
Education, Training and Experience:
Preferred
* High School Diploma, GED preferred or equivalent combination of education and experience.
Particular Knowledge, Skills, and Abilities:
* Ability to communicate effectively in written formal and oral presentations from hourly staff to CEO level.
* Ability to multi-task and establish priorities
* Must possess excellent customer service skills
* Ability to maintain organization and control in an ever-changing environment
* Must exhibit self initiative, accountability, flexible and good leadership skills
* Must possess a thorough knowledge of contract administration and office procedures
* Must understand and conceptualize working knowledge of EVS to meet established goals and objectives
* Must be proficient in the use of Windows based office software including but not limited to Microsoft Office, word, Excel, PowerPoint and outlook.
Working Conditions:
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes or airborne particles, and vibration. The noise level in the work environment is usually very loud.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.
Thompson Hospitality is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Maintenance