|
|
Distinct, elegant, superior service. . . The Legend begins at the Driskill.
Do you want to be a part of the elite hotel of Texas? We have an enthusiastic team of professionals who pride themselves in a good work environment, the highest integrity, value internal advancement and truly believe that having fun is an essential element in the hospitality business.
Built in 1886 the Driskill has long been Austin's Grande Dame of hotels, a center for politics and high society. We offer refined hospitality with a rich appreciation of the past combined with the best associates who are motivated to deliver the best in modern day service. Are you looking to join a hotel team that stands a part from the normal hotel high-rise? Take the next step in your career and be a part of the Driskill Legend!

JOB OVERVIEW
Food and Beverage servers request or take orders from guests and serve food and beverages, check on guest satisfaction and handle the payment and complaints/concerns of customers
ESSENTIAL JOB FUNCTIONS
* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Serve food courses and alcoholic beverages to guests
* Answer questions on menu/alcoholic selections to guests
* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
· Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in outlet assigned.
* Record transaction in MICROS system at time of order
* Check in with guests to ensure satisfaction with each food course and/or beverages
* Set tables according to service standards
* Communicate with the kitchen regarding menu questions, the length of wait, re-cooking orders, and product availability
* Maintain cleanliness of work areas, china, glass, etc., throughout the day
* Complete closing duties, including restocking items, turning off lights, etc.
* Present physical and accurate check to guests and process payments
* Ensure uniform and personal appearance are clean and professional
* Welcome and acknowledge all guests according to company standards
* Run food and bus tables when you find extra time
* Anticipate and address guests` service needs
* Speak with others using clear and professional language
* Develop and maintain positive working relationships with others and support your team to reach common goals
* Ensure adherence to quality expectations and standards
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Thank guests with genuine appreciation
* Perform other reasonable job duties as requested by Supervisors

|