Director of Food & Beverage (ref. 23957)
Mandarin Oriental Hotel Atlanta
Location: US - GA - Atlanta
Jan 17, 2013
Employer
Email this job to a friend
Job Details
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 11,000 rooms in 27 countries with 18 hotels in Asia, 13 in The Americas, and 12 in Europe and Middle East. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.
This position is located in our newest property addition in The Americas. Formerly known as The Mansion on Peachtree, the Mandarin Oriental, Atlanta, luxury hotel comprises 127 spacious guestrooms and suites, providing guests with unparalleled views of the city. Facilities include an all-day dining restaurant and lounge bar, as well as a wide selection of meeting rooms, including a 130-seat ballroom. The extensive spa facilities are complete with 14 treatment rooms and will feature signature therapies for which Mandarin Oriental spas are renowned.
Director of Food and Beverage
Overview:
It is the mission and intent of this position that the incumbent will take full responsibility of all aspects of the Food & Beverage operation, budgeting, maintenance of quality standards, training, development and reviews of all colleagues.
The Director of Food & Beverage will report directly to the General Manager
Duties and Supporting Responsibilities
* Work within the guidelines of the budget to ensure that we maximize all of our available resources and operate within the budget.
* To work with the Hotel HR team to ensure the recruitment of the best possible talent available at the appropriate time. It is essential the that the Director of Food and Beverage spend time and personal attention in ensuring the culture seeding of each and every member of the team in order for them to imbibe and embrace the MOHG people's philosophy and our Legendary Quality Experiences (LQE).
* Establish standards of performance and job descriptions for all food and beverage colleagues.
* To set up and maintain all SOP's and best practices that are required for a top quality Food and Beverage Division that offers the finest experiences for guests, clients and colleagues alike.
* Ensure training programs for all operations and LQE standards are in place and tracked.
* Establish and implement the Safe and Sound procedures as per the MOHG Safe and Sound Manual. The F&B Director must ensure that HACCP requirements are implemented and adhered to throughout the F&B operation.
* Provide all information required completing emergency plans and business continuity plans.
* Ensures that the hotel F&B Operations conforms to all local state and federal codes and regulations.
* Work with the IT team to plan, implement or uphold all F&B related systems including but not limited to Infogenesis and HotSOS. Responsibility will be taken for the customization and training of all such systems.
* As a member of the team there is an immense responsibility to be a mentor and role model in ensuring the culture seeding of all colleagues in the department.
* Set up standards for Labour Cost Management and ensure that they are followed.
* Set up evaluation and recognition programs for colleagues.
* Build relationship with local University Food and Beverage programs.
* Take full ownership of the budget and marketing plans going forward.
* To co-ordinate efforts effectively with the Corporate F&B Division.
* Must endeavour at all times to foster strong relationships with the owners and manage owner relations effectively.
* Coordinate the organization and administrative functions in all areas of the F&B Division. Ensure that all F&B reports and data are submitted on time to the relevant corporate and hotel offices.
* Ensure total compliance with standards of operation and LQE standards of service at all times throughout division.
* Ensure that staffing is maintained at an appropriate level to match business demand.
* Participate in all regular and ad hoc operational meetings as required.
* Participate in the formulation of strategic business plans for the hotel.
* Establish monthly reporting system to monitor; Key Performance Indicators, operational expenses, project updates, LQE activities and other related tasks.
* Handles all guest complaints expeditiously to complete resolution.
* Manage projects and any other reasonable duties as required by hotel
This position is located in our newest property addition in The Americas. Formerly known as The Mansion on Peachtree, the Mandarin Oriental, Atlanta, luxury hotel comprises 127 spacious guestrooms and suites, providing guests with unparalleled views of the city. Facilities include an all-day dining restaurant and lounge bar, as well as a wide selection of meeting rooms, including a 130-seat ballroom. The extensive spa facilities are complete with 14 treatment rooms and will feature signature therapies for which Mandarin Oriental spas are renowned.
Director of Food and Beverage
Overview:
It is the mission and intent of this position that the incumbent will take full responsibility of all aspects of the Food & Beverage operation, budgeting, maintenance of quality standards, training, development and reviews of all colleagues.
The Director of Food & Beverage will report directly to the General Manager
Duties and Supporting Responsibilities
* Work within the guidelines of the budget to ensure that we maximize all of our available resources and operate within the budget.
* To work with the Hotel HR team to ensure the recruitment of the best possible talent available at the appropriate time. It is essential the that the Director of Food and Beverage spend time and personal attention in ensuring the culture seeding of each and every member of the team in order for them to imbibe and embrace the MOHG people's philosophy and our Legendary Quality Experiences (LQE).
* Establish standards of performance and job descriptions for all food and beverage colleagues.
* To set up and maintain all SOP's and best practices that are required for a top quality Food and Beverage Division that offers the finest experiences for guests, clients and colleagues alike.
* Ensure training programs for all operations and LQE standards are in place and tracked.
* Establish and implement the Safe and Sound procedures as per the MOHG Safe and Sound Manual. The F&B Director must ensure that HACCP requirements are implemented and adhered to throughout the F&B operation.
* Provide all information required completing emergency plans and business continuity plans.
* Ensures that the hotel F&B Operations conforms to all local state and federal codes and regulations.
* Work with the IT team to plan, implement or uphold all F&B related systems including but not limited to Infogenesis and HotSOS. Responsibility will be taken for the customization and training of all such systems.
* As a member of the team there is an immense responsibility to be a mentor and role model in ensuring the culture seeding of all colleagues in the department.
* Set up standards for Labour Cost Management and ensure that they are followed.
* Set up evaluation and recognition programs for colleagues.
* Build relationship with local University Food and Beverage programs.
* Take full ownership of the budget and marketing plans going forward.
* To co-ordinate efforts effectively with the Corporate F&B Division.
* Must endeavour at all times to foster strong relationships with the owners and manage owner relations effectively.
* Coordinate the organization and administrative functions in all areas of the F&B Division. Ensure that all F&B reports and data are submitted on time to the relevant corporate and hotel offices.
* Ensure total compliance with standards of operation and LQE standards of service at all times throughout division.
* Ensure that staffing is maintained at an appropriate level to match business demand.
* Participate in all regular and ad hoc operational meetings as required.
* Participate in the formulation of strategic business plans for the hotel.
* Establish monthly reporting system to monitor; Key Performance Indicators, operational expenses, project updates, LQE activities and other related tasks.
* Handles all guest complaints expeditiously to complete resolution.
* Manage projects and any other reasonable duties as required by hotel
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
F&B - Food & Beverage