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Property Name:
Hilton - Milwaukee City Center
Job Title: 
Front Office Manager
Location: 
Wisconsin-Milwaukee
Company Name: 
City: 
Milwaukee
Work Permit?: 
text
Management  Position?: 
Yes
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Phone: 
 
 

Marcus Hotels and Resorts is an exciting and growing organization that has gained the utmost respect of the traveling public and local community because of the quality of service offered by our associates. In becoming a part of our associate team, you can take particular pride in knowing that you are an associate with one of the finest hotel and resort organizations in America.

Marcus Philosophy

We take great pride in our dedicated management teams and associates and will continue to develop their potential and skills at all levels within our organization.

We believe in rewarding outstanding performance and in promoting from within to develop a culture of high expectation and achievements, as well as a solid base of highly qualified associates.
We will remain a quality-minded corporation, dedicated to upholding our corporate slogan People Pleasing People. ...

Come be a part of a dynamic and fast-growing organization!

 

POSITION PURPOSE: Supervise front desk operations to ensure a high degree of quality and service for guests and assists with supervision of Hotel operations when necessary.    

 

ESSENTIAL FUNCTIONS:

  1. Assist with recruiting, selecting and retaining a quality front desk staff.
  2. Perform training of front desk staff on Hotel policies, practices and procedures.
  3. Promote harmonious associate relations through effective supervisory practices.
  4. Assist with performance reviews, disciplinary actions and discharge of front desk associates.
  5. Schedule front desk associates to ensure acceptable coverage and maintain payroll within guidelines.
  6. Ensure high levels of quality and service in front desk area.
  7. Receive and resolve guest complaints within assigned authority.
  8. Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
  9. Responsible for reservations, registration and special arrangements for groups.
  10. Review clerk logbook and shift reports daily.
  11. Participate in or supervise the implementation of promotional campaigns.
  12. Process daily and end-of-period reports.  Review guest ledger and accounts receivable accounts daily for accuracy, proper authorization and proper identification.  Process payroll.
  13. Assure current and accurate accounting, including cash drawer, bank deposit and change, checks, accounts receivable, advance deposits, credit cards and petty cash. 
  14. Inform Director of Front Office Operations of all safety and security concerns of property, guests and associates, including OSHA, General Liability and Workers’ Compensation cases.
  15. Perform all other related duties as required.

 

 

 

POSITION REQUIREMENTS:

  1. Previous Hotel front desk experience required.
  2. High School Diploma required.
  3. Good supervisory skills.
  4. Good verbal and written communication skills.
  5. Ability to use office and front desk equipment.
  6. Ability to read, write, and speak English.
  7. Must have flexible work schedule and work as required.
  8. Represent company in a professional manner.
  9. Must have valid driver’s license and personal transportation.
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